Data Quality Officer

As Data Quality Officer, you will be responsible for monitoring, maintaining and improving the quality of data used within the Risk Management team. You will help ensure information is accurate, consistent, complete and fit for purpose, supporting both operational activities and strategic planning.

Working closely with Community Risk and Performance Analysts, ICT colleagues, operational staff and external partners, you will identify and resolve data quality issues, support improvements to data collection and management processes, and promote good data governance practices across the organisation.

A key part of the role will be engaging with colleagues to improve understanding of data quality requirements. You will provide guidance, training and support to users, helping to ensure information is captured and maintained consistently. You will also be expected to challenge existing processes where appropriate, recommend improvements and build effective working relationships to drive positive change.

The role is based at our headquarters in Birmingham, with a requirement to attend fire stations and other WMFS locations to deliver training and support data quality initiatives.

Responsibilities

In this role you will:

• quality check the Internal Recording System, IRS, and other datasets to identify known or emerging data quality issues
• engage with operational staff to support data corrections, respond to data quality queries and provide on-site training to develop quality assurance
• help ensure data is captured, maintained and stored in line with required quality and legal standards
• report on data quality issues using Power BI
• monitor and action the Fire and Rescue Data Platform (FaRDaP) failed submissions queue
• complete reviews of aspects of FaRDaP, including question and answer lists
• liaise with Community Risk and Performance Analysts and ICT teams to support and maintain the internal IRS
• liaise with the MHCLG FaRDaP helpdesk where required
• support and facilitate changes to data collection processes, including modifications to questions or systems, to help ensure high data quality
• brief and train data users to improve understanding and consistency of data quality processes.

• ability to communicate clearly and help others understand the need for accurate and consistent data
• confidence to question and challenge, put forward new ideas, and gain buy-in through effective working relationships
• brief and train data users to improve understanding and consistency of data quality processes
• experience of using Microsoft Office, particularly Excel and Word
• experience of data quality checking, for example using databases, spreadsheets or file systems.
• basic Power BI user knowledge
• understanding of SQL
• awareness of datasets relevant to risk management planning
• understanding of data governance requirements
• experience of data quality checking, for example using databases, spreadsheets or file systems.

Pulled from the full job description

• Employee assistance programme
• Free parking
• On-site gym
• On-site parking, We offer a friendly working environment and benefits including:
• enhanced family leave benefits, including 52 weeks fully paid maternity and adoption leave
• free, on-site free gym facilities
• free, on-site parking
• agile working arrangements (three days per week in office).

We also offer access to an in-house occupational health facility - including occupational health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors.

In addition, employees have access to:

• 24/7 Employee Assistance Programme
• wellbeing programmes
• 'blue light' discounts across many retailers through partner schemes
• Sports and Welfare scheme (for a small fee) - with access to discounted products and services.

Diversity

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups.

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.

Successful candidates will be subject to necessary pre-employment checks, including - where applicable - relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902 square kilometres and a population of some three million people. Our Strategy drives the people, professionalism and pride with which we serve our communities. Our work to reduce risks within our communities is guided by our Community Risk Management Plan (CRMP), which sets out our long-term priorities for making the West Midlands safer, stronger and healthier. High-quality data is essential to understanding community risk, targeting resources effectively and supporting informed decision-making across the service. As a Data Quality Officer, you will help ensure the information used to support these activities is accurate, consistent and reliable, enabling WMFS to deliver its aims and ambitions and make a tangible difference to the communities protected by our 38 fire stations.