IT Systems Engineer - Modern Workplace
Role details
Job location
Tech stack
Job description
My client is looking for Modern Workplace Technology Engineer to join their internal IT team, supporting and enhancing a modern Microsoft 365 digital workplace.
This is a hands-on 2nd line role where you'll take ownership of core workplace technologies, ensuring systems are secure, reliable, and deliver an excellent user experience across the business. You'll work closely with both technical teams and end users, playing a key role in maintaining and improving day-to-day IT operations.
This position is ideal for someone with strong 2nd line support experience looking to move into a broader workplace engineering role with exposure to automation, modern collaboration tools, and emerging technologies like Microsoft Copilot.
The Role
You'll be responsible for the ongoing administration and support of Microsoft 365 services, endpoint management, and workplace tools, while contributing to improvements in productivity, security, and user enablement.
Key Responsibilities
- Provide 2nd line support for Microsoft 365 workplace tools and services
- Administer and support:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Entra ID (Azure AD) (url removed)
- Manage user accounts, permissions, licensing, and group configurations
- Support endpoint management using Intune and related tools
- Monitor system performance, troubleshoot issues, and manage incidents
- Work closely with service desk teams to resolve escalated issues
- Build and support Power Apps and Power Automate workflows to improve processes
- Assist with governance of the Power Platform (permissions, environments, policies)
- Contribute to documentation, user guidance, and best practices
Requirements
- Hands-on experience administering Microsoft 365 in a business environment
- Strong knowledge of:
- Teams, SharePoint, Exchange Online
- Entra ID (Azure AD)
- Experience managing users, permissions, and access
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder engagement abilities