Graduate IT Support Technician

As a Graduate IT Support Technician, you will work closely with customers and internal teams, providing technical support, troubleshooting issues, and gaining exposure to a wide range of systems, software and technologies. Why join?

• Join a friendly, close-knit software company where your contribution will make a real impact.
• Gain valuable hands-on experience within a technology-driven environment.
• Receive ongoing training, mentoring and support to develop your IT career.
• Work with innovative software solutions used within the education sector.
• Opportunity for long-term career development and progression., As a Graduate IT Support Technician, you will:
• Provide technical support to customers and internal users via phone, email and remote access.
• Troubleshoot software, hardware and system issues.
• Assist with software installation, configuration and testing.
• Log and manage support tickets through to resolution.
• Escalate complex technical issues when required.
• Support software updates, system maintenance and testing.
• Build strong customer relationships by delivering excellent support.
• Continue developing your technical knowledge through hands-on training.

• A degree in Information Technology, Computer Science or a related subject.
• A genuine interest in IT and a desire to develop technical skills.
• Strong problem-solving abilities with a logical approach.
• Excellent communication skills and a professional approach.
• Good organisation skills with strong attention to detail.
• The ability to work independently while being part of a supportive team.

• £25,000 - £27,000 salary
• 25 days holiday plus bank holidays
• Monday to Friday working hours (no weekends)
• Free onsite parking
• Company pension scheme
• Life insurance