Enterprise ServiceNow - SPM Architect

As an SPM Architect, you will serve as a subject matter expert and thought leader for ServiceNow Strategic Portfolio Management (SPM) engagements and pre-sales activities. You will architect, propose, and lead solution delivery based on requirements provided by the Slalom team and clients. Your solutions will be holistic, scalable, and designed with repeatable patterns for maximum productivity. You will engage confidently with both business and technology stakeholders, demonstrating high business proficiency, professional maturity, and executive presence.

• Lead ServiceNow SPM implementation workshops to deliver business process designs, technical requirements, user stories, and solution artifacts
• Architect end-to-end SPM solutions including Demand Management, Project Portfolio Management (PPM), Agile Development, Resource Management, Strategic Planning, Scenario Planning, Investment Funding, and OKR/Goal Management
• Develop comprehensive solution design documents and roadmaps from complex business and operational requirements
• Partner with clients using a future-focused mindset to understand enterprise portfolio, investment, and strategic planning goals, aligning ServiceNow capabilities to long-term business outcomes
• Lead and participate in design workshops, development, testing, deployment, and organizational change activities across enterprise and public sector accounts
• Architect portfolio operating models, governance frameworks, demand intake processes, investment prioritization methodologies, and resource capacity planning solutions
• Ensure quality delivery of SPM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns
• Advise executive stakeholders on portfolio governance, strategic alignment, investment optimization, and enterprise planning maturity
• Mentor teammates on SPM platform best practices including portfolio management, resource planning, financial tracking, Agile methodologies, and strategic planning capabilities
• Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative SPM content, implementation approaches, and value propositions
• Contribute to practice development through delivery accelerators, thought leadership, industry insights, and SPM-focused client offerings
• Collaborate across ServiceNow workflows including ITSM, ITOM, APM, Enterprise Architecture, and Financial Management to deliver integrated portfolio management solutions

• You are a seasoned portfolio and strategic planning practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow SPM implementations.
• 5+ years of hands-on ServiceNow SPM design and delivery experience, with deep expertise across Demand Management, PPM, Resource Management, Strategic Planning, and Agile Development
• Proven ability to deliver complex SPM implementations with multiple stakeholders - recommending and executing solutions that drive measurable business value and organizational alignment
• Passion for leveraging ServiceNow SPM to transform how organizations plan, prioritize, fund, and execute strategic initiatives
• Ability to communicate and build relationships at all levels of an organization - from PMO leaders and portfolio managers to C-suite executives - translating complex portfolio concepts for both technical and non-technical audiences
• Strong consultative approach with the ability to assess portfolio management maturity, define roadmaps, manage client expectations, and deliver on tight schedules with high attention to detail
• Experience leading solution design across portfolio governance, demand management, resource capacity planning, financial tracking, strategic planning, and Agile execution frameworks
• Demonstrated ability to act as a trusted advisor and relationship manager to client stakeholders throughout engagement lifecycles
• Experience facilitating executive workshops focused on investment prioritization, portfolio optimization, organizational planning, and strategic alignment
• Strong understanding of enterprise portfolio management methodologies including PMI, SAFe, Agile, Lean Portfolio Management, and strategic planning frameworks, * Minimum 5 years of ServiceNow SPM design and development experience
• At least 5 full-lifecycle ServiceNow SPM implementations in the role of technical lead, solution architect, or enterprise architect
• Required Certifications
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS) - Strategic Portfolio Management (SPM)
• In-depth knowledge and hands-on experience across SPM modules:

• Demand Management
• Project Portfolio Management (PPM)
• Resource Management
• Strategic Planning and Scenario Planning
• Investment Funding and Financial Management
• Agile Development and Hybrid Project Delivery
• Portfolio Governance and Prioritization Frameworks

• Strong ServiceNow platform expertise (JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, Workspace configurations, and Reporting/Performance Analytics)
• Experience integrating ServiceNow SPM with ERP, HR, Financial, DevOps, and enterprise planning systems
• Experience with Agile and hybrid delivery methodologies including SAFe and Lean Portfolio Management
• Excellent verbal and written communication skills with strong executive presence
• Experience leading executive stakeholder discussions, business case development, and strategic planning workshops
• Bachelor's degree or equivalent combination of education and professional experience preferred

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges:

East Bay, San Francisco, Silicon Valley:

• Principal: $190,000-$232,000
• Senior Principal: $222,000-$271,000

San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester:

• Principal: $174,000-$213,000
• Senior Principal: $204,000-$249,000

All other locations:

• Principal: $160,000-$195,000
• Senior Principal: $187,000-$228,000, $16.00 - $29.00 per hour

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies., Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.