Salesforce Platform Operations Specialist
Generative Ai
Phoenix, United States of America
8 days ago
Role details
Contract type
Temporary to permanent Employment type
Part-time (≤ 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
$ 156KJob location
Remote
Phoenix, United States of America
Tech stack
Artificial Intelligence
Cloud Computing
Electronic Mailing
Regression Testing
Salesforce
Enterprise Application Integration
Apex Code
Informatica Powercenter
Rollup
SAP Business Technology Platform
Data Lake
DocuSign
Marketing Cloud
Job description
- This role serves as the core Salesforce platform administrator for the team, responsible for advancing platform modernization, ensuring operational stability, and delivering hands-on end-user support across a white-glove, advisor-facing CRM environment., * Administer and support the Salesforce platform for approximately 400 users, including user setup, access and permission management, issue resolution, and day-to-day platform continuity
- Perform advanced configuration across Lightning Experience, including page layouts, Dynamic Forms, validation rules, flows, reports, dashboards, and email templates
- Execute data loads, corrections, duplicate resolution, reconciliation, and ongoing data hygiene routines to maintain platform integrity
- Support project delivery by translating approved requirements into administrative configuration, setup activities, testing support, and release readiness coordination
- Deliver end-user support and enablement by creating job aids, process guides, and user-facing materials that drive Salesforce adoption
- Create and maintain administrative documentation, release notes, and knowledge content that support platform consistency and team continuity
- Identify recurring issues, process gaps, and improvement opportunities, contributing to continuous improvement across platform administration and operational practices
Requirements
- 7 years of Salesforce Administrator or platform operations experience within a regulated industry
- Salesforce Advanced Administrator and Platform App Builder certifications required
- Demonstrated experience working within a federally regulated environment
- Working knowledge of compliance frameworks and regulatory requirements
- Strong experience with Salesforce Flow design, configuration, troubleshooting, and maintenance of complex declarative automation
- Strong experience administering user access and security, including permission sets, profiles, roles, queues, public groups, and Enterprise Territory Management (ETM)
- Experience with data loads, data corrections, reconciliation, duplicate management, merge activities, and ongoing data quality processes
- Strong documentation skills, including the ability to create and maintain administrative documentation, process guides, release notes, and knowledge content
- Strong written and verbal communication skills, with the ability to work independently in a remote environment and communicate clearly with both business and technical stakeholders, * Background in financial services industries such as credit card, insurance, payment technologies, or investment banking
- Familiarity with connected platform ecosystems, including Data Lake, Marketing Cloud, Informatica, and broader enterprise integration patterns
- Experience with Salesforce ecosystem tools such as DocuSign, Apex Rollup, OwnBackup, Marketing Cloud, Data Cloud, or Financial Services Cloud
- Experience supporting user acceptance testing, regression testing, release readiness, and post-deployment validation
- Familiarity with evolving Salesforce AI capabilities and a demonstrated curiosity around emerging platform features