IT Field Communications Specialist II / III...

IT Field Communications Specialist II / III / Senior | Four Corners, NM

This role keeps APS's most critical communication systems running where reliability matters most-supporting power generation, safety, and business continuity across the Four Corners region. By installing, maintaining, and improving enterprise communication assets, this specialist helps ensure power plant operations, emergency response, and security systems remain connected and resilient. The work directly supports APS's mission by protecting employees, maintaining service reliability, and strengthening the infrastructure that powers communities.

What Your Day Would Be Like:

• Maintaining and troubleshooting communication systems that support power plants, mountain-top sites, and other mission-critical facilities

• Installing and improving field-based technical assets, addressing design gaps, and modifying designs to improve reliability

• Responding to outages and supporting disaster recovery efforts by rerouting traffic and restoring services quickly and safely

• Coordinating with third-party vendors and partners when issues require escalation or specialized support

• Supporting a wide geographic area alongside other technicians to ensure safe coverage and timely response

• Helping protect critical infrastructure by supporting physical security systems and compliance with security protocols, 1) Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment such as wired and wireless telecommunications systems devices, microwave, IP Networks, Radio Frequency (RF) Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network.

2. Troubleshoots and design repairs on a wide variety of computer aided telecommunications devices such as Portable/Mobile and Radio Repeaters, radio dispatch consoles, electronic and electro-mechanical equipment, SCADA systems, Fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment.

3. Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, Radio Service Monitors, digital multimeters, cable verifier, spectrum analyzers, frequency counters and RF power meters.

4. Performs remote/Centralized management of systems through Management software.

5. Install, repair and maintain Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment.

6. Must be able to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).

7. Is expected to train and mentor junior level staffing, they must be the SME of all equipment that resides within their AOR.

• Experience supporting enterprise communication systems in a field or plant environment

• Working knowledge of technologies such as microwave links, fiber backbones, radio systems, and related network equipment

• Ability to troubleshoot complex issues, adapt designs in the field, and respond calmly during outages or emergencies

• Strong collaboration skills, including coordinating with vendors and internal partners

• A safety-first mindset and comfort working across large geographic areas and critical facilities

• Dependable, self-directed professionals who value teamwork and shared responsibility

Minimum Requirements

IT Field Communications Specialist II | Four Corners, NM

• Equivalent to a high school diploma

• PLUS two (2) years related experience troubleshooting and repairing metering and control systems.

IT Field Communications Specialist III | Four Corners, NM

• Equivalent to a high school diploma

• PLUS five (5) years related experience troubleshooting and repairing metering and control systems.

IT Field Communications Specialist Senior | Four Corners, NM

• Equivalent to a high school diploma

• PLUS seven (7) years related experience troubleshooting and repairing metering and control systems.

Preferred Special Skills, Knowledge or Qualifications:

• Proven experience working on all types of supervisory equipment used by APS.

• Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks.

• Knowledge of the functionality of control schematics.

• Demonstrated experience in substation design concepts/practices relating to substation control.

• Thorough understanding of protection, metering, and control concepts.

• Familiarity with electronic circuit fundamentals.

• Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications. Ability to travel statewide, work outdoors, and work overtime.

• Technical degree in telecommunication, data communications or equivalent.

• Ability to interpret schematic diagrams and troubleshoot to component level.

• Knowledge to transition to legacy communication to Next Generation Network and Radion equipment.

• Specific knowledge of TCP/IP, network design, network security, propagation, and point to point radio operation using ethernet over microwave.

• Knowledge of building IP networks using MPLS or other network convergence technologies.

• Familiarity with FCC regulations and standards for licensing microwave paths. Understand basic electronics, electrical power systems, the basics of the 7 layers of the OSI model and in-depth knowledge and experience in RF.

• Ability to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).

• Ability to train and mentor junior level staff and perform as SME of all equipment that resides within their AOR.

• Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays., 8) Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.

9. Must display a mastery of knowledge of AC/DC Power/Amperage and understand the safety aspects of working in high voltage environments.

10. This position requires ability to work alone and with team members as well as customer departments to design highly reliable and timely solutions. The type of work will include working on ladders, and lift platforms. Installing microwave radios, network switches, routers, and the use of power and hand tools.

at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA). In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. Onsite: Requires work to be performed in the field and/or at an APS facility. Depending on the responsibilities of the role, this may include, but is not limited to, working at a power plant, job site, or in the community. + Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees). + Role types are subject to change based on business need.