IT Support Specialist

Description We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs., * Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment.

• Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner.

• Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware.

• Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration.

• Track system behavior and assist in identifying and addressing technical problems before they escalate.

• Administer user account setup, access rights, and permission updates within established security guidelines.

• Assist with basic network support by addressing connectivity problems and helping configure devices for proper access.

• Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation.

• Create simple support materials and guide users on basic technology processes and tools.

• Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed. Requirements * Associate degree in Information Technology, Computer Science, or a related discipline, or comparable practical experience.

• At least 3 years of experience in desktop support, help desk operations, or a similar IT support position.

• Demonstrated ability to troubleshoot hardware, software, and basic network-related issues effectively.

• Experience working in Windows-based environments, including Windows 10 and Microsoft productivity applications.

• Familiarity with Active Directory, Office 365, remote support platforms, and collaboration technologies.

• Understanding of networking fundamentals and basic system administration concepts.

• Strong communication, customer support, and written documentation skills.

• Ability to manage multiple service desk tickets and shifting priorities in a fast-paced setting. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.