IT Support

• Tier 1 and 2 resource for supporting technical support requests. May provide escalation assistance to other System Support team members.
• For routine issues, utilize standard scripts, procedures, and documentation to provide quick resolution. For non-routine issues, utilize experience and knowledge to evaluate, test, and implement corrective actions.
• Configure and maintain employee devices, operating systems, and associated services per policies and standards.
• Monitor system performance alerts and notify appropriate IT resources when anomalies are found. Develop SOPs to monitor and handle these issues.
• Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff.
• Design, develop, test, debug, install, implement, modify, and support new or existing applications and software in accordance with SOPs.
• Participate in Implementation/Deployment/Documentation projects.
• Create graphical training resources and related documentation for globally deployed platforms.
• Provide evening and weekend "on call" issue support as needed.
• Identify technical support trends which require immediate attention.
• Educate others in the methods to best utilize the network resources.
• Cross train with departmental personnel to provide necessary expertise.
• Assist in troubleshooting infrastructure issues as needed by broader T&M IT team.

• Associates degree in computer science or related field.
• 2 years of IT support experience.
• Experience with remote support tools and employee computer support.
• Fluent in German and English.

Job Types: Full-time, Permanent

Pay: 3.000,00€ - 6.000,00€ per month

A key aspect of this role is also providing this support to other companies that are a part of Ascential Technologies T&M EMEA footprint as needed. As a result, local travel may be needed as a component of this role.