Onsite Technical Services

Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in Portsmouth. This is your world and your opportunity to shape it for the better., We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face-to-face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Portsmouth. You will be working alongside other IT technicians on site. You will provide:

• User support at the Connect IT Bar.
• Support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals.
• Support for AV setup within meeting rooms and completion of checks to confirm meeting rooms are fully operational.
• Management and delivery of local moves and changes on site.
• Support of official Homeworkers when required (off-site visits).
• Development of key relationships with end user HMRC staff in various business areas.
• Provision of support to relevant Fujitsu (and sometimes HMRC) third parties.Feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.

• Windows 11
• MS Office / Office 365
• Support for general PC/Laptop Hardware
• Support for agreed peripherals, The essential competencies of the User Support Technician are:
• Flexibility - with regard to hours worked (within contractual requirements) to meet SLAs. To be able to travel (within a defined geography) to cover home workers and assist at other sites if necessary
• Great Problem-solving skills
• Customer focused - a positive 'can do' attitude and high orientation to customer satisfaction
• Self-motivated - willingness to get on with the job - a self-starter who does not need constant supervision
• Team player - good team working skillsFantastic personal organisation

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Women, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+ and a Stonewall Top 100 Employer. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organisation, with an active people-led Inclusive Community, demonstrating our commitment to diversity, equity and inclusion and equity, you belong at Fujitsu. #LifeatFujitsu   You must create an Indeed account before continuing to the company website to apply