Product Support Technician

As a Field Product Support Technician, you will work alongside our Technical Support Teams to carry out product support on CAME's range of products distributed with the UK. You will liaise across all operational aspects from, field support, customer technical support via the telephone, assisting external/internal sales teams with technical queries and general business activities requiring technical solutions.

We need someone who is a clear thinker and measured decision maker in this hands-on role. Organisational skills and the ability to juggle multiple responsibilities simultaneously are must have skills, to be successful in this role! As a business set ourselves a high standard, so it's important that if come along for the ride you are the best that you can be.

As a Field Product Support Technician, you will not only get the chance to join us in providing the very best service to our customers through site visits and assisting with general customer enquiries, but also the opportunity to be in a role that involves huge amounts of variety and the chance to get involved in other elements of our Technical Services Division!

The role will involve technical support on the following range of products sold by CAME UK;

• Intercom - Audio & Video
• Access Control - Cloud & Local
• Automation - Barriers, Gates, Turnstiles, Bollards, Road blockers

Whilst not essential, experience installing or supporting intercom and access control systems would be advantageous. Familiarity with door entry systems, audio/video intercoms, access control readers, and management software would be beneficial, particularly where this includes troubleshooting network-connected devices and supporting user access permissions.

More important to us, though, is finding someone who is eager to learn and adaptable. We value individuals who can demonstrate strong problem-solving skills, a customer-focused approach, and the ability to quickly develop expertise in new technologies, products, and processes. Full training will be provided, and we believe the right attitude, willingness to learn, and ability to grow within the role are just as important as previous industry experience.

• The variety of a field and office based role, providing our customer with the best possible technical support
• Providing technical support to our customers out in the field, through site visits.
• Assisting the Technical Support team with general technical queries, when in the office
• All while gaining support from our knowledgeable and experienced directors, senior management team and Internal Teams, who all pull together no matter what the job at hand is!

Are you looking for that next job opportunity that allows you to showcase your strong Technical skills? Do you have previous experience of electro-mechanical engineering? And working knowledge of IP Networks and communications? Do you enjoy being out in the field, providing the very best service to customers?

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• On-site parking, In addition to a competitive salary and bonus package of up to £40,000 per annum dependant on experience, you will receive…
• A Company vehicle
• Company Pension - matched up to 5% by the company.
• 25 days annual leave with bank holidays on top, increasing to a maximum of 28 days per year with length of service!
• Friendly and Collaborative office environment with great facilities and free on-site parking.
• Small CAME welcome gestures to make you feel instantly a part of the team - let's just say we love the use of a CAME Cartoon!
• Complementary company attire

CAME UK are an international company manufacturing a range of specialist security products, primarily Video entry systems and Gate automation. We deal directly with trade professionals and distributors in the UK and provide industry leading training, sales and technical support across 5 branches. We have grown continually over the last 20 years and are always looking to be better at everything we do!

We pride ourselves on having friendly and vibrant offices, with a great team of people and a culture that pulls together and shares the success of our efforts.