IT Team Lead Payments

At OSB Group, our Technology function is central to delivering our strategy and supporting our purpose - helping more people securely achieve their ambitions.

As we continue to strengthen and evolve our Payments support capability, we're recruiting a IT Team Lead - Payments to oversee the day-to-day stability, performance and governance of our legacy core payment systems. This is a key operational leadership role, focused on ensuring our payment platforms remain reliable, secure and well-managed, enabling colleagues across the business to serve customers with confidence.

Reporting to the Lead Software Designer, you'll lead a small dedicated support team responsible for triaging and resolving live system issues, managing incidents, and safeguarding the production environment. You'll act as the primary point of contact for payment-related queries, working closely with IT, business stakeholders and external suppliers to maintain service continuity and drive continual improvement.

The role can be based from our Wolverhampton or Chatham offices with flexibility to operate across within our hybrid policy.

As the IT Team Lead for Payments you will help shape the future of our private cloud capabilities, introducing automation, standardisation, and modern engineering practices that enable our infrastructure to be consumed with the agility and consistency of public cloud.

Your responsibilities will include:

• Lead the Payments support team, ensuring incidents and service requests are managed within agreed SLAs and communicated clearly to stakeholders.
• Safeguard the production environment by overseeing release management, ensuring only stable, tested changes are deployed.
• Monitor system health, track recurring issues, and drive long-term fixes through effective problem management.
• Act as the primary technical contact for payment systems (including Bastian, Phoebus etc), supporting internal teams, external suppliers and key governance forums.
• Maintain accurate documentation, support audits, produce service reporting, and ensure compliance with risk, data governance and security policies.
• Line-manage and develop your team, building capability, knowledge and a culture of continuous improvement.

• Significant experience in IT and banking or financial services environments.
• Strong working knowledge of UK payment standards and payment system operations (Direct Debit Expert, Bankline, CSERIES)
• Strong background in service desk, support or incident/problem management roles, with increasing leadership responsibility.
• Experience managing production incidents and communicating effectively with senior stakeholders.
• Team leadership experience, ideally across onshore/offshore teams.
• Proven experience in release management and payment systems support.
• A collaborative mindset, with the ability to work across teams, share knowledge and continuously improve how we work.

• Base salary between £55,000 - £60,000 dependent upon experience
• Enhanced family-focused benefits
• Annual bonus opportunity up to 17.5%
• 30 days annual leave + bank holidays

Please use this link to see the fantastic benefits available at OSB: https://www.osb.co.uk/careers/overview

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.