Technical Support Agent

• We will rely on you to provide exemplary customer support.
• You will resolve customer queries, including those of a technical nature.
• You will handle enquiries across phone, online chat, social media and email.
• You will support our growing client base across our trading hours and shift patterns.

• You must be able to communicate fluently.
• You should be confident using technology.
• You should be comfortable handling enquiries by phone, online chat, social media and email.
• Knowledge of Freshdesk would be a plus.
• A willingness to learn basic coding concepts is helpful, although no coding knowledge is required.
• We are looking for someone with 1 year of experience.

We are Booking Online Ltd, an award-winning company experiencing continued growth in the US markets and a new phase of expansion into additional markets. We are growing our Manchester-based customer service team and offer a full-time, permanent in-person role with a competitive salary of £24,784 to £26,000 per year. We provide benefits including casual dress, free secure parking, onsite catering services, cycle to work scheme, free parking and on-site parking, and the opportunity to attend UK/US trade events. Our schedule is Monday to Friday with varying shift patterns across trading hours of 9.00am to 9.30pm. We will give you the tools and training you need to succeed.