Desktop Support Engineer - SC

We are recruiting experienced Desktop Support Engineers to join a major secure technology programme supporting a high-profile client. Due to the nature of the work, the client remains confidential at this stage, but this is an excellent opportunity to work within a secure, enterprise-level IT environment delivering first-class end-user support., * Provide 1st and 2nd line desktop support to end users.

• Diagnose and resolve hardware, software and peripheral issues.
• Build, configure and deploy desktops, laptops and mobile devices.
• Install, configure and support Windows operating systems and Microsoft applications.
• Manage user accounts, permissions and access requests.
• Support meeting room technologies, printers and AV equipment.
• Log, update and resolve incidents and service requests using an ITSM tool.
• Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
• Perform hardware replacements, repairs and asset management activities.
• Ensure all work is completed in line with security policies and service level agreements (SLAs).

• Proven experience in a Desktop Support, IT Support or End User Computing role.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience supporting desktop hardware, laptops, printers and mobile devices.
• Familiarity with Active Directory, user administration and group policies.
• Experience using ticketing systems such as ServiceNow, Remedy or similar.
• Excellent troubleshooting and customer service skills.
• Strong communication skills with the ability to support users at all levels.
• Ability to prioritise workloads and work effectively in a secure environment.

Essential Requirements

• Current Active SC Clearance (must already be held).
• Sole UK National due to project security requirements.
• Ability to work Full time on-site in either Barrow-in-Furness or Manchester.

Desirable Skills

• Microsoft Intune, SCCM or Endpoint Manager experience.
• Experience with Windows device builds and imaging.
• Knowledge of hardware life cycle management and asset tracking.
• ITIL Foundation certification.
• Experience working within highly regulated or secure environments.

• Opportunity to work on a major secure technology programme.
• Long-term career opportunities within a growing project.
• Collaborative and professional working environment.
• Competitive salary and benefits package.