Junior Insurance Systems & IT Support Assistant

• Provide first-line support for hardware, software, and internal insurance systems, including policy administration systems and CRM platforms, diagnosing and resolving common user issues.
• Assist staff with access to systems, including password resets, user account setup, and permissions management in line with data protection policies.
• Support the monitoring of cyber security and data protection practices, identifying potential risks and escalating concerns in line with FCA and GDPR requirements.
• Assist with maintaining secure handling of sensitive client data, ensuring compliance with internal policies and regulatory standards.
• Support routine system checks and basic troubleshooting of network and office-based technology.
• Help maintain accurate records of IT support queries, system updates, and issue resolutions.
• Assist with onboarding new employees by setting up IT equipment and system access.

Technologies:

• CRM
• Hardware
• Support
• Network
• Security, We are an insurance firm based in the West Midlands looking for a motivated individual to join our team as a Junior Insurance Systems & IT Support Assistant. This entry-level role is ideal for someone starting a long-term career in IT within the financial services or insurance sector. You will support core insurance operations while helping us maintain data security, compliance, and efficient business systems.

• Strong problem-solving and diagnostic skills.
• Clear communication skills.
• An interest in IT systems, data security, and how technology supports business operations.