Technician (ICT) (Trustwide Mobile)

Inspiration Trust is looking for two reliable, dynamic and responsible persons to work as ICT Technician to provide installation, maintenance development and administrative support for our school's IT resources.

What You'll Be Doing

• To provide flexible technical support across the Trust, with a focus on technician absence cover, school-based technical support, project work, onboarding, device preparation, classroom technology and urgent operational support.
• When in school, be a contact point for IT Support of incidents, standard requests and problem management.
• Provide a professional, customer-focused support service with a focus on continual service improvement.
• Attend scheduled school visits where additional capacity is required and complete agreed checks such as device audits, classroom checks, patching reviews and asset validation.
• Support technical projects across schools.
• Assist with classroom technology upgrades, migrations, device rollouts and network changes.
• Support stock control and standardisation., When you start your application, you will receive several emails from our application provider, Vacancy Filler. Please be aware that some email providers may mistakenly mark these messages as spam. To avoid missing important updates, we recommend checking your spam or junk folders regularly throughout the application process and marking these emails as safe.

The role will be based in Inspiration Trust Central Offices with travel across the Trust. Therefore, reliable transport and the ability to travel independently to multiple locations are required., The successful candidate will have deep knowledge of hardware and software, as well as good communication and problem-solving skills. You should take pride in responding quickly and effectively to all support requirements and take an open approach to help everyone get the best out of the school's IT Systems. You will also have a passion for continuous learning, high attention to detail, and the ability to work under pressure.

Essential:

• At least GCSE's grade 5 to 9 or equivalent in: Maths, English, and ICT, preferably A-level and degree qualification in ICT.
• Experience supporting interactive displays or classroom AV.
• Windows Support: Confident troubleshooting Windows 10/11 devices.
• Microsoft 365: User-level and support-level knowledge of Teams, OneDrive, SharePoint, Outlook.
• Hardware: Ability to diagnose common desktop, laptop, peripheral and classroom AV issues.
• Networking basics: Understanding of Wi-Fi, IP addressing, cabling and basic connectivity checks.
• Cyber awareness: Understanding of password security, MFA, phishing, patching and device compliance.

Desirable:

• Industry Standard IT certification, including CompTIA (A+, ITF+), Cisco Certified Technician (CCT), M365 Fundamentals, Microsoft Technology Associate (MTA).
• Experience using Intune, Autopilot or imaging tools.
• Microsoft Fundamentals certification or equivalent.
• Flexible and willing to work across multiple sites.

Pulled from the full job description

• Annual leave
• Employee assistance programme
• Free parking
• Company pension
• Discounted gym membership, * Generous annual leave, and access to the Local Government Pension Scheme (LGPS) with excellent employer contributions
• Health Plan and Employee Assistance Programme, including 24/7 virtual GP access, mental health support and claim-back options for healthcare costs *
• Cycle-to-work scheme, retail and theatre discounts (including discounted shopping vouchers, dentist and gym memberships), and salary sacrifice options (including home technology). *
• Free parking at most sites
• Personalised CPD and development programmes
• A structured and specific induction programme.

At Inspiration Trust, we believe in the power of education to transform lives. You'll be joining a supportive, forward-thinking organisation that values professional development, collaboration, and innovation. We provide opportunities for growth and empower you to make a real impact in schools across Norfolk and north Suffolk. As part of our thriving network of talented teachers, leaders, and support staff, you'll receive a varied professional development programme designed to help you be the best you can be., Inspiration Trust is a thriving family of schools across Norfolk and North Suffolk, recognised nationally for pupil progress and excellence in teaching and leadership. We believe every young person deserves the best education, regardless of background. The Trust offers extensive networks and opportunities to collaborate with a diverse range of schools and partners. We are committed to delivering outstanding professional and learning opportunities for all staff, supported by a rich programme of continuing professional development led by some of the country's leading educational thinkers and practitioners. We believe it is important to support every school by centralising key support services. This approach reduces workload for senior leaders, provides value for money across a range of integrated services, and ensures that our academies benefit from a strong local support structure that promotes the sharing of best practice. As a Trust, we continually review our services to ensure they remain responsive to the needs of individual academies. Our Central Services team, currently based in Norwich, provides expert support across HR, Payroll, Recruitment, Finance, Governance, Operations, ICT, Marketing, and Estates - enabling our schools to focus on what they do best: teaching and learning.