IT Technician

We're currently recruiting on behalf of a growing IT services provider looking to appoint an IT Technician to join their technical team.

This is a customer-facing role offering plenty of variety, combining on-site support, project work and infrastructure maintenance across a portfolio of client sites.

You'll be responsible for delivering high-quality 1st/2nd line support, resolving technical issues, maintaining IT infrastructure and assisting with a range of technology projects. Working as part of a collaborative team, you'll build strong relationships with users while ensuring systems remain secure, reliable and well maintained., * Provide technical support across multiple customer sites, resolving a variety of IT issues.

• Support Microsoft Windows, Microsoft 365, hardware, software and network environments.
• Manage user accounts, device setup and system configurations.
• Assist with IT projects, upgrades and infrastructure improvements.
• Maintain accurate support records while delivering excellent customer service.

• Previous IT support experience within the education sector or an MSP.
• Good knowledge of Microsoft Windows, Microsoft 365 and networking.
• Strong troubleshooting, communication and customer service skills.
• Ability to manage workloads across multiple sites.
• Full UK driving licence and access to a vehicle.
• Proactive, organised and able to work independently.

• 22 days annual leave (+ BH).
• Private medical insurance.
• Sick pay.
• Employee discount scheme.
• Company social events.
• Ongoing training and professional development.
• Supportive team with genuine opportunities to develop your technical skills.