Hardware Depot Build Technician - Blue Bell, Pennsylvania

• Configure laptops, iPads, iPhones, and related peripherals according to documented, customer-specific build processes, including device enrollment and management via Microsoft Intune.
• Manage your daily workload through ServiceNow, including retrieving assigned tickets, following build instructions, and providing clear, timely status updates on progress, delays, shipping, and asset assignments.
• Conduct quality control reviews on all completed builds to verify accuracy and adherence to documented standards.
• Prepare, package, and ship equipment - including laptops, desktops, iPads, iPhones, monitors, keyboards, docking stations, and other peripherals - to end users.
• Escalate any build deviations or process ambiguities promptly and appropriately.
• Perform incoming equipment inspections ("shell checks") to assess warranty repair eligibility.
• Coordinate warranty repairs with manufacturers such as Lenovo and Dell.
• Support the Asset Management Team with routine inventory audits of depot stock.

• High school diploma required; some college coursework is a plus.
• Prior experience in a hardware depot, IT support, or similar technical environment.
• Familiarity with Microsoft Intune or other MDM platforms.
• Strong attention to detail and a commitment to accuracy.
• Ability to read, follow, and apply process documentation consistently.
• Clear, professional written communication skills for ticketing system updates.

Pulled from the full job description Health insurance 401(k) matching Paid time off Vision insurance Dental insurance Life insurance Disability insurance, * 401k match

• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $45,000-$50,000

At Slipstream we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.