Level 2 Support Technician (MSP)

This is a fully on-site position based out of our Corona, CA office, 5 days per week. This is not a hybrid or remote role. Regular on-site client visits are required. On-call weekend rotation is required.

The Role

You will own a set of client accounts as a primary engineer, handle escalated technical issues, perform recurring maintenance tasks across our managed client base, and work directly on infrastructure projects. This is not a helpdesk-only role. You need to be just as comfortable migrating a domain controller as you are closing a support ticket.

MSP experience is required. Candidates without it will not be considered.

What You Will Do

Support

• Handle escalated tickets and complex technical issues from L1 teammates
• Act as primary engineer for assigned client accounts, own their environments, documentation, and satisfaction
• Jump on client calls and on-site visits when issues need hands-on resolution
• Monitor and respond to Huntress EDR, ITDR, and security alerts
• Log all work in Autotask PSA accurately and on time, every ticket, every time

Infrastructure and Project Work

• Plan and execute Windows Server migrations, new DC deployment, FSMO role transfers, DNS and SYSVOL validation, legacy DC decommission
• Deploy and configure SonicWall and Meraki firewalls, managed switches, VLANs, VPNs, and wireless infrastructure
• Execute Azure cloud migrations, M365 tenant configuration, Entra ID, hybrid identity with Azure AD Connect, and Azure VM deployments
• Assist with disaster recovery design for assigned client environments, working alongside leadership to build and document DR strategies
• Assist with new client onboardings and offboardings end to end
• Support hardware replacement projects, servers, networking equipment, and endpoints
• Configure and support Hyper-V and VMware virtual environments

Recurring Maintenance Tasks

• Active Directory cleanup, stale accounts, group policy review, user lifecycle management
• MyITProcess, maintaining and updating client IT roadmaps and configuration items
• ImmyBot, managing automated software deployments and endpoint configurations
• IT Glue, keeping client documentation accurate and up to date at all times
• Backup testing and disaster recovery planning, regularly validating backups and ensuring DR procedures are current and accurate for each assigned client
• Routine environment health checks across assigned client tenants

• MSP experience is required, no exceptions
• 3+ years of hands-on MSP experience with a strong client-facing and project delivery track record
• Proven experience migrating Windows Server environments, DC deployment, FSMO role transfers, DNS validation, legacy DC decommission
• Hands-on firewall work, SonicWall or Meraki deployment, rule configuration, VPN setup
• Solid networking fundamentals, TCP/IP, DNS, DHCP, VLANs, routing, switching
• Microsoft 365 administration, users, licensing, security settings, Exchange Online
• Active Directory and Entra ID (Azure AD), hybrid identity, Conditional Access, MFA
• Experience with RMM tools (Datto or similar) and a PSA ticketing system
• Comfortable in a documentation-first environment, IT Glue or similar
• Familiarity with backup solutions and disaster recovery procedures
• Valid driver's license and reliable transportation for client site visits
• Must be fully comfortable working on-site 5 days per week in Corona, CA
• Available for on-call weekend rotation
• Professional communicator, confident with clients in person, by phone, and by email
• Calm under pressure, proactive, and accountable

Nice to Have

• CompTIA Network+, Security+, or Microsoft Azure certifications
• Experience with Datto BCDR or similar backup and disaster recovery solutions
• Familiarity with Azure VM deployments and hybrid cloud environments
• Experience with Hyper-V or VMware virtualization
• Familiarity with ImmyBot, MyITProcess, or IT Glue
• Experience supporting VoIP systems (RingCentral or similar), * Have you deployed and configured a SonicWall or Meraki firewall from scratch including VLANs and VPN setup? If yes, which platform and what was the scope of the deployment?
• Describe a situation where a client was frustrated or upset about a technical issue. How did you handle it and what was the outcome?
• Have you independently planned and executed a Windows Server domain controller migration?

Experience:

• MSP: 3 years (Required)

Ability to Commute:

• Corona, CA 92879 (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * Competitive compensation based on experience
• 100% employer-paid health insurance (no employee contribution)
• 401K
• Generous PTO policy
• Dedicated client accounts, real ownership, not random tickets
• Modern best-in-class MSP tool stack
• A team that does things the right way

Pay: $82,444.48 - $83,340.77 per year, * 401(k) matching

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

California Computer Options is a growing Managed Service Provider based in California delivering enterprise-level IT support and cybersecurity to small and mid-sized businesses. We manage our clients' entire IT environments proactively, not reactively. We are a tight team that holds itself to high standards. Documentation, accountability, and client experience are not optional here. If you are looking for a place to coast, this is not it.