IT Help Desk Analyst
Elite
Bellaire, United States of America
7 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
$ 62KJob location
Bellaire, United States of America
Tech stack
Microsoft Active Directory
iOS
Multi-Factor Authentication
Identity and Access Management
Virtual Private Networks (VPN)
Microsoft Office
Citrix Systems
Job description
- Answer incoming IT Service Desk calls
- Providing remote support
- Triaging self-service requests
- Account/access management
- Occasionally assisting with specific queued ticket triage, as needed
Requirements
- 3 years of IT Service/Help Desk experience (5+ preferred)
- Knowledge and working experience with:
- Active Directory
- Microsoft Office
- Windows 10/11
- iOS
- Multifactor authentication
- Remote platforms (i.e. Citrix, VPN, VDI, etc.)
- ITSM
- Support certifications (i.e. MCSE, MCDST, A+ Tech, etc.)
- Support Center/CX certifications (i.e. HDI, ITIL, etc.)
Help Desk / Service Desk experience
- Experience performing security password resets and initial password setup
- Experience supporting Multi-Factor Authentication (MFA)
- Knowledge of identity verification and security compliance procedures
- Strong customer service and communication skills
- Ability to work within defined SLA response and resolution times
Benefits & conditions
4.04.0 out of 5 stars Bellaire, TX 77401 Hybrid work $28 - $30 an hour - Contract