Technical Support I -II

• Requires 1-3 years of experience

• Excellent Client Care / Customer Service skills.

• Work well as a team and build relationships to the global partners.

• Excellent organizational skills, with the ability to prioritize workload.

• Ability to multitask and maintain focus on all areas of responsibility concurrently.

• Ability to consistently meet or exceed performance targets and goals correlated with

• customer service and call/chat handling.

• Able to work in a fast-paced environment. Desired Skills

• Technology Call Center and or Customer Service experience.

• Ability to utilize multiple resources to determine causes and resolutions of problems and

• incidents.

• Hardware Support Windows 10/11,

• Software - MS Office suite, Office 365, SharePoint, Skype

• Network Citrix, VPN, Cisco AnyConnect

• ITSM Remedy (not essential)

This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications., The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.