Software Developer Senior

• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions, The Cityworks Technical Team is looking for a Senior Software Developer who serves as a key technical contributor responsible for advanced software engineering, system integrations, and environment support. This position also functions as the backup to the Application Administrator, ensuring continuity of operations across critical enterprise applications. The ideal candidate is collaborative, proactive, and capable of supporting both development and administrative responsibilities.

Major Duties and Responsibilities

Software Development & Systems Engineering

• Design, develop, and maintain complex applications, integrations, and services using .NET/C#, JavaScript, SQL, Python, and related technologies.
• Translate business requirements into scalable, maintainable technical solutions.
• Lead and enforce development best practices, including code reviews and standards.
• Troubleshoot and resolve complex software defects, performance issues, and system bottlenecks.
• Collaborate with product owners, analysts, and departmental stakeholders to plan and deliver enhancements.
• Support reporting needs and develop ad hoc solutions for end-user departments.

Cityworks Environmental Management

• Manage and maintain the City's 11 Cityworks instances, including upgrades, patches, and environment-specific maintenance.
• Provide database administration for development, test, and production environments, including custom tables, triggers, stored procedures, and SQL jobs.
• Administer application and database servers supporting Cityworks and related integrations.
• Develop, manage, and troubleshoot custom tools and instance-specific enhancements across multiple lines of business.
• Maintain and troubleshoot system webhooks between instances (e.g., CATS-to-BEST, Stormwater-to-CDOT, CATS-to-SWS).
• Provide front-end user support, workflow optimization, and training across all Cityworks instances.
• Monitor application and database performance and coordinate infrastructure support with server administration teams.

Integrations & Data Pipelines

• Manage and troubleshoot SSIS integrations involving Coretex, OnBase, Kronos, Emerald, RFID databases, and Cityworks.
• Ensure reliability and performance of cross-system data flows and enterprise integrations.

Application Administrator Backup Duties

• Serve as secondary support for the Application Administrator to ensure continuity of critical operations.
• Assist with configuration, maintenance, and troubleshooting of enterprise applications.
• Support user account management, permissions, roles, and security configurations.
• Participate in system monitoring, patching, release cycles, and overall environment management.
• Assist with vendor coordination, issue escalation, and lifecycle management of supported applications.

Collaboration & Leadership

• Work closely with cross-functional IT teams, business units, and vendors to support organizational initiatives.
• Provide technical expertise to support strategic planning, system upgrades, and technology roadmaps.
• Document processes, configurations, and development standards to enhance operational continuity and transparency.

• High School Graduate or Equivalent and seven (7) years of related work experience
• OR
• 2 Year College Degree and five (5) years of related work experience
• OR
• Bachelor's Level Degree and three (3) year of related work experience
• OR
• Master's Level Degree and one (1) years of related work experience
• or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.
• Hands-on experience with Cityworks (AMS and/or PLL), including configuration, troubleshooting, and integration.
• 7+ years of professional software development experience.
• Proficiency in .NET, C#, JavaScript, SQL, and modern development frameworks.
• Strong experience with API development and system integrations.
• Cloud experience required (Azure, AWS, or equivalent), including deploying, configuring, and monitoring cloud-based applications.
• Experience with application architecture, system design, and on-prem or cloud environments.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong problem-solving skills and ability to work independently.
• The ability to be on-site a minimum of 2 days per week.

Preferred Qualifications

• Background in municipal, utility, or public-sector technology environments.
• Experience serving in an application administrator or system administrator capacity.
• Familiarity with GIS technologies such as Esri ArcGIS, particularly in relation to Cityworks.
• Knowledge of DevOps practices, CI/CD pipelines, automated testing, and version control tools (e.g., Azure DevOps, Git).
• Experience working within enterprise IT environments, including change management and ITIL practices.

Preferred Skills & Knowledge

• Strong understanding of systems software development and hardware compatibility.
• Experience with enterprise asset management systems (e.g., Cityworks).
• Familiarity with routing, AVL.
• Ability to manage multiple complex systems and coordinate with cross-functional teams.
• Proficiency in scripting or lower-level programming languages.

CONDITIONS OF EMPLOYMENT

The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte provides a comprehensive benefits package to eligible employees.

The City of Charlotte is a drug and alcohol-free workplace.