IT Operations & Business Systems Manager

The IT Operations & Business Systems Manager owns the day-to-day operational management of Information Technology for Nortek Data Center Cooling. This role ensures that operational needs are translated into clear requirements, vendors are managed effectively, renewals and purchases are tracked, and projects move forward without friction.

While core server and infrastructure engineering is handled by a centralized infrastructure team, this role is accountable for handing off infrastructure work, coordinating execution, tracking progress, and driving completion. The environment is fast-moving, growth-oriented, and low-bureaucracy, requiring comfort with decision-making, prioritization, and execution., IT Operations & Administration

• Own day-to-day IT operations across manufacturing, warehouse, and office locations
• Function as the IT clearinghouse-prioritizing requests, determining ownership, and ensuring the right teams are engaged.
• Ensure IT processes support a fast-growing manufacturing business

Procurement, Purchasing & Renewals

• Generate and track purchase orders for IT hardware, software, and services
• Maintain accurate records of licenses, subscriptions, renewals, and support agreements
• Proactively manage renewals to prevent lapses and identify cost savings
• Coordinate with Purchasing and Accounting to verify IT invoices

Vendor & Partner Management

• Own vendor and reseller relationships for IT software, hardware, and services
• Manage support escalations and ensure vendors meet SLAs
• Negotiate renewals, pricing, and support terms when appropriate

Project Coordination & Delivery

• Act as the IT project coordinator and business owner for initiatives
• Translate business needs into clear technical requirements
• Track milestones and aggressively follow up to ensure completion
• Communicate timelines, risks, and blockers clearly

ERP & Business Systems Support

• Serve as backup administrator for Infor SyteLine
• Support user management, access, configuration, and troubleshooting
• Perform light business analysis and process improvement

Cloud & Application Collaboration

• Interface with centralized teams managing Azure, servers, and infrastructure
• Maintain working familiarity with Azure services and Azure DevOps
• Coordinate across DEV, TEST, and PROD environments

• Experience managing day-to-day IT operations
• Familiarity with ERP systems, preferably Infor SyteLine
• Experience acting as a liaison between business and technical teams
• Experience with IT project coordination or business systems analysis

Preferred Qualifications

• Experience in manufacturing or factory IT environments
• Background in procurement, license management, and vendor coordination
• Familiarity with Microsoft 365, Azure, and Azure DevOps

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Flexible spending account
• Disability insurance

Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier and more productive by creating innovative solutions that deliver outstanding customer value. At Nortek Data Center Cooling, we're shaping the future by Creating a Better Tomorrow Every Day! We are a premier HVAC company offering energy efficient and sustainable products and solutions that exceed customer expectations through our employees' commitment to quality, customer experience and operational excellence. Nortek Data Center Cooling. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. Nortek Air Management and its divisions offer a comprehensive compensation and benefits package. Our benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HAS and 401(k) Plan with company contributions. To apply, please visit our career site at www.nortekair.com/careers. Other Benefits: * Making NexGen Products - Cooling the World's Ever Expanding Data Centers * Airconditioned work environment, Cooling the Cloud. Protecting the Planet Nortek Data Center Cooling builds the systems that keep modern data centers running - from liquid cooling to large-scale air solutions. Our work supports some of the world's most demanding AI and hyperscale environments, and we solve those challenges with engineering depth and practical execution. We keep things simple here. We communicate early, stay close to the details, and follow through. When issues come up, we address them directly, not with layers of process. Customers count on us because we do what we say and we keep projects moving. Our culture is hands-on and collaborative. People take ownership, move quickly, and help each other. If you like working with teammates who are straightforward and accountable, you'll feel at home. With the backing of Madison Air, we have the scale, stability, and manufacturing footprint to support complex, high-growth programs.