Telecom Engineer - Genesys Cloud Platform

• Responsible for designing, configuring, and supporting Genesys Cloud CX platform solutions.
• Ensures seamless integration of Genesys Cloud with healthcare systems such as Epic EMR.
• Supports platform administration, including ACD routing, IVR/Architect flows, and queue management.
• Troubleshoots platform issues and optimizes Genesys Cloud APIs and data actions.
• Maintains HIPAA compliance and call-recording standards within a healthcare setting., By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Telecommunication Engineer, Location: Fort Worth, TX - 76166

• 3 years of expert-level Genesys Cloud CX experience
• Hands-on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration
• Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing
• Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules
• Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization

What's in it for you?

• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row

#LI-Onsite

IDR is seeking a Telecom Engineer - Genesys Cloud Platform to join one of our top clients for an onsite opportunity in Fort Worth, Texas. This role centers on managing and optimizing the Genesys Cloud CX platform within a healthcare environment. The company is a leading organization in healthcare technology, focusing on delivering exceptional patient and provider communication solutions.