IT Support Specialist

• Manage and resolve end-user support requests through a ticketing system.
• Troubleshoot hardware, software, and connectivity issues.
• Diagnose and resolve TCP/IP, DHCP, DNS, VPN, and network-related problems.
• Support users across on-premises and hybrid cloud environments.
• Document issues, resolutions, and support procedures.

Seeking an IT Support Specialist to provide technical support across desktop, network, and cloud environments. The ideal candidate will have strong troubleshooting skills, experience working within a ticketing system, and a solid understanding of networking fundamentals in a hybrid cloud environment., 3+ years of IT support, help desk, or systems support experience.

Experience using ticketing platforms such as ServiceNow, Jira, Zendesk, or similar.

Strong knowledge of TCP/IP, DHCP, VPNs, and network troubleshooting.

Experience supporting Microsoft Windows, Microsoft 365, and Active Directory.

Excellent customer service, communication, and problem-solving skills., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.