SAP Key User

The Key User role exists to ensure the effective, stable, and optimized use of SAP S/4HANA EWM within warehouse operations. This position serves as the primary link between operations and system functionality, driving process standardization, troubleshooting system issues, and supporting continuous improvement efforts. The role is responsible for maintaining data integrity, supporting end users through training and guidance, and ensuring that system processes align with operational requirements. By proactively identifying gaps, resolving issues, and supporting enhancements, the Key User helps improve productivity, accuracy, and overall warehouse performance., * Serve as the primary point of contact for SAP S/4HANA EWM within warehouse operations, supporting inbound, outbound, inventory control, and internal movements.

• Troubleshoot and resolve system-related issues impacting daily operations, including HU errors, stuck warehouse tasks, delivery inconsistencies, and inventory discrepancies.
• Monitor system performance using EWM tools (e.g., Monitor, queues, warehouse tasks) to proactively identify and resolve bottlenecks before they impact operations.
• Ensure data accuracy and system integrity by validating transactions, correcting errors, and enforcing proper process execution across all warehouse functions.
• Train, coach, and support warehouse associates, team leaders, and supervisors on system processes, transactions, and best practices.
• Develop, maintain, and enforce standard operating procedures (SOPs) to ensure consistent and compliant system usage across all shifts and departments.
• Act as the liaison between warehouse operations and IT/central process teams by documenting issues, submitting tickets, and supporting system enhancements and testing.
• Support system changes, upgrades, and implementations by participating in testing, validation, and rollout activities to ensure minimal disruption to operations.
• Analyze operational and system data to identify trends, root causes, and opportunities for process improvement and increased efficiency.
• Drive continuous improvement initiatives by aligning system capabilities with operational needs to improve productivity, accuracy, and throughput.
• Support inventory control processes including bin checks, cycle counts, and discrepancy resolution to maintain accurate stock levels and location integrity.
• Ensure compliance with company policies, safety standards, and audit requirements related to system transactions and inventory handling.
• Perform other duties as assigned.

• 3-5 Years Experience (Logistics, Warehouse Operations) - Required
• Understanding productivity, quality, and service-related warehouse KPIs.
• Understanding of SAP WM/EWM transactions, warehouse system functionality, and inventory management processes.
• Knowledge of warehouse operations, inventory control principles, and material flow processes.
• Experience managing inventory accuracy programs, cycle counting activities, discrepancy research, and root cause analysis.
• Strong analytical and problem-solving skills with the ability to identify issues and implement effective solutions.
• Ability to train, coach, and support employees on operational processes, system transactions, and performance expectations.
• Travel: 10%

(part of Bosch) 3.83.8 out of 5 stars New Bern, NC $28.07 - $46.79 an hour - Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Health savings account
• Dental insurance
• Paid sick time, The pay range posted for this position is based on the location noted in the posting title. Exact compensation offered may vary based on your specific skillset and work location. If the position is bonus or incentive eligible then the payments range from 0% to 200% of target with details laid out within the plan document.

Benefits offered include the following:

• Medical, dental, vision, life insurance, short- and long-term disability benefits, employee assistance program (EAP), Healthcare and Dependent Care Flexible Spending Accounts (FSA), and Health Savings Account (HSA) participation starting on the first day of the calendar month following date of hire.
• Wellness Plan that allows participating employees to earn lower medical care premiums.
• 401(k) Retirement Plan starting on the first day of the calendar month following 30 days of service. The plan provides a fully vested 100% employer match on the first 4% of compensation contributed and includes an annual employer-funded profit-sharing contribution dependent on company profitability.
• Two weeks of paid vacation for all non-temporary status new hires below Director level positions. Vacation entitlement increases based on years of service with BSH.
• Unlimited paid vacation for all Director and above level positions.
• The greater of (a) 40 hours of paid sick leave or (b) state or local minimum requirements for paid leave (Non-Production Line).
• 40 hours of paid personal leave (Production Line).
• 12 days of paid holidays per year (max 8 hours paid per day).
• Adoption Reimbursement Program, Perks at Work, and BSH Employee Purchase Program.
• BSH provides ongoing product training, uniforms, computer tablet, cell phone and a company vehicle for eligible positions.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.