Onsite-IT Support Representative

Yoh Services LLC
Florence, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 73K

Job location

Florence, United States of America

Tech stack

Zebra (Programming Language)
Microsoft Windows
Computer Networks
Information Technology Operations
Windows Server
TCP/IP

Job description

  • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
  • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
  • Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
  • Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
  • Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications

Requirements

  • High School Diploma or equivalent
  • Five (5) plus years' experience in the IT industry
  • Strong knowledge of Windows platforms: Windows 10, Windows 11, & networking concepts such as TCP/IP protocols
  • Onsite; M-F; 8am - 5pm
  • Pay Range: $33 - $35/hr; depending on experience, * High School Diploma or equivalent
  • Five (5) plus years' experience in the IT industry
  • Strong knowledge of Windows platforms: Windows 10, Windows 11, & networking concepts such as TCP/IP protocols
  • Hands-on knowledge of HP, Xerox, Ricoh, Zebra printers and copiers
  • Experience working in a manufacturing or laboratory facility
  • Windows Server 2019, 2022
  • Mobile Device Management experience
  • Project Coordination experience
  • A+ certification or equivalent networking experience

Bonus Points! Otherwise Known As Preferred Qualifications:

  • Associate's Degree

Benefits & conditions

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Estimated Min Rate: $24.50 Estimated Max Rate: $35.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

  • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
  • Health Savings Account (HSA) (for employees working 20+ hours per week)
  • Life & Disability Insurance (for employees working 20+ hours per week)
  • MetLife Voluntary Benefits
  • Employee Assistance Program (EAP)
  • 401K Retirement Savings Plan
  • Direct Deposit & weekly epayroll
  • Referral Bonus Programs
  • Certification and training opportunities

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