NET Optimizely Azure Lead (AMS Support)

Advent Global Solutions
Morton Grove, United States of America
7 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior

Job location

Morton Grove, United States of America

Tech stack

.NET
Agile Methodologies
Application Lifecycle Management
Software Applications
Application Performance Management
Azure
Software Bug Management
Cloud Computing
Databases
Continuous Integration
Software Debugging
DevOps
Monitoring of Systems
PostgreSQL
Microsoft SQL Server
Windows Server
MySQL
Oracle Applications
Systems Development Life Cycle
Software Deployment
SQL Databases
Optimizely
ServiceNow

Job description

  • Provide Application Management Services (AMS) support for enterprise or customer? 'facing software applications
  • Handle incident, problem, change, and service request management as per ITIL processes
  • Troubleshoot and resolve application, integration, data, and configuration issues
  • Perform root cause analysis (RCA) and implement permanent fixes
  • Monitor application performance, availability, and health
  • Perform bug fixes, minor enhancements, and configuration changes
  • Support application deployments, patches, and upgrades
  • Work closely with development, QA, infrastructure, and business teams
  • Maintain SLA, KPI, and operational metrics
  • Create and maintain technical documentation, SOPs, and knowledge base articles
  • Participate in on? 'call/shift support as required
  • Ensure compliance with security, audit, and change management standards

Requirements

  • 8+ years of experience in Software/Application Support or AMS roles

  • Strong understanding of SDLC , Agile and ITIL processes

  • Hands? 'on experience with:

  • .NET /Optimizely and Azure

  • SQL and database troubleshooting (Oracle, MySQL, MSSQL, PostgreSQL)

  • Application logs, monitoring tools, and debugging

Experience with ticketing tools (ServiceNow, Azure DevOps)

Knowledge of Unix/Linux or Windows servers

Strong analytical, troubleshooting, and communication skills

Experience with cloud platforms (Azure)

Domain knowledge -eCommerce

DevOps exposure (CI/CD )

Experience supporting 24x7 production environments

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