CX Configuration Specialist I

• Own the environment and infrastructure roadmap for core CX platforms, including Google CES CCaaS / CCAIP, BigQuery, Looker, ServiceNow, identity management, and connectivity dependencies.
• Design and implement platform reliability, observability, backup, access control, and resilience measures that improve system stability and reduce operational risk.
• Govern the deployment of connectors and environment configurations across development, test, staging, and production.
• Coordinate with security, architecture, and support teams to ensure platforms remain robust, compliant, scalable, and supportable.
• Partner with engineering, project management, and operations teams to align technical capabilities with service goals and release readiness.
• Support cloud networking, IAM, monitoring, environment administration, and platform supportability.

• 5-10+ years in CX operations infrastructure, technical support management, or SaaS environments preferred.
• Deep knowledge of Google CES CCaaS / CCAIP, ServiceNow, BigQuery, Looker, cloud networking, IAM, monitoring, and API-based platform ecosystems.

Pay: $36.72 - $44.22 per hour

Application Question(s):

• 5-10+ years in CX operations infrastructure, technical support management
• Deep knowledge of Google CES CCaaS / CCAIP, ServiceNow, BigQuery, Looker, cloud networking, IAM, monitoring, and API-based platform ecosystems.

$36.72 - $44.22 an hour - Full-time, Contract