Network Field Technician
Role details
Job location
Tech stack
Job description
The Network Field Technician is responsible for on-site technical support, network troubleshooting, and application administration across multiple locations. This role involves installing, maintaining, and troubleshooting hardware, software, network infrastructure, and enterprise applications. The Technician provides hands-on end-user support, ensures network connectivity, and assists with enterprise application management to maintain operational efficiency. The position requires strong problem-solving skills, technical expertise, and the ability to collaborate with IT teams and vendors to resolve issues and improve system performance., Networking Support:
- Support Networking Team with VPN connectivity, WAN connectivity, and inter-campus communication.
- Terminate Ethernet cables (RJ45), install patch panels, racks, switches, and access points.
- Trace and install cabling; resolve physical connectivity issues.
- Configure static IPs, DHCP reservations, NAT rules, and troubleshoot DNS/DHCP.
- Diagnose and resolve user connectivity issues (e.g., Wi-Fi drops, no internet, IP conflicts).
- Troubleshoot printer and VoIP phone connectivity.
- Monitor and respond to alerts (e.g., port down, high latency); escalate as needed.
- Assist with network upgrades (e.g., switch replacement, new AP rollout).
- Participate in office moves, network expansions, and software rollouts requiring network coordination (e.g., badge systems, security cameras).
- Support Wi-Fi segmentation and security for student, faculty, and guest access.
- Work closely with Networking, Field Tech, Help Desk, and campus IT staff to resolve issues.
- Create and maintain network documentation (e.g., IP maps, equipment lists, Wi-Fi heatmaps).
Field Tech Support:
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Provide in-person and remote support across locations for desktops, laptops, printers, mobile devices, and peripherals.
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Perform installation, configuration, break/fix repairs for Windows, macOS, and mobile platforms.
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Administer, troubleshoot, and support user access management, role-based permissions, and enterprise applications.
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Support backup, disaster recovery procedures, and compliance with security and licensing policies.
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Participate in security audits and maintain CJIS compliance and secure access controls.
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Assist with IT infrastructure projects, hardware deployments, and server room organization.
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Perform physical tasks including lifting up to 50 lbs, standing, kneeling, and working in confined spaces or on ladders.
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Demonstrate a basic understanding of audio and visual equipment, principles, and applications.
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Troubleshoot and resolve technical issues related to audio and visual equipment
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Set up, install, and operate audio-visual equipment for various events, including meetings, presentations, media events, and virtual events.
General IT Operations:
- Shadow Network Administrators and Engineers during maintenance windows.
- Use network tools/commands (ping, tracert, ipconfig, Wireshark, etc.) for diagnostics and monitoring.
- Follow change management and ticketing procedures.
- Document procedures, resolutions, and knowledge base content.
- Provide on-call support for critical incidents.
- Ensure timely and professional communication and issue resolution.
- All other duties assigned.
Requirements
*Must pass a Criminal Justice Information Services (CJIS) background check and Training Course. Availability for on-site support, occasional travel between locations, and possible evening or weekend work.
- Associate degree in Information Technology, Network Administration, Computer Science, or a related field - or equivalent experience.
- 2+ years of experience in IT support, networking, or application administration.
- CompTIA Network+ certification is a plus.
- Strong troubleshooting skills across hardware, software, and network-related issues.
- Familiarity with Windows, macOS, enterprise applications, and user access controls.
- Understanding of the OSI model, TCP/IP, subnetting, routing, IP addressing, DHCP, DNS, and NAT.
- Experience with switches/routers and WAN technologies (MPLS, SD-WAN, DIA, broadband) a plus.
- Proficiency with diagnostic tools such as ping, tracert/traceroute, ipconfig/ifconfig, Wireshark, tcpdump, and Junos CLI.
- Familiarity with multi-campus network environments.
- Ability to lift and carry up to 50 lbs, work in confined spaces, on ladders, or in data closets.
- Strong communication, documentation, customer service, and time management skills.
- Ability to manage multiple projects, adapt to change, and address moderately complex issues.
- Demonstrated ownership, self-direction, and team collaboration.
Benefits & conditions
4.64.6 out of 5 stars Sweetwater, TX 79556 $25 - $26 an hour - Contract