IT Site Support Technician - (Arkansas)

Insight Global
Hot Springs, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Senior
Compensation
$ 83K

Job location

Hot Springs, United States of America

Tech stack

Zebra (Programming Language)
Microsoft Windows
Microsoft Active Directory
Amazon Web Services (AWS)
iOS
Apple Mac Systems
Azure
Monitoring of Systems
System Center Configuration Manager
Peripherals

Job description

  • Provide hands on IT site support in a manufacturing/warehouse environment
  • Support Windows & macOS devices, peripherals, printers, and common applications
  • Troubleshoot network, server, printer, and device issues independently
  • Handle break/fix tickets, escalations, and service requests end to end (SLAs/SLOs)
  • Support local servers (file/print, app connectivity, permissions)
  • Deploy and image devices using SCCM or similar
  • Participate in site infrastructure projects, upgrades, and rollouts
  • Create documentation and occasionally train peers/end users
  • Provide IT support for warehouse tech (HHUs, VMUs, Zebra/Lexmark printers)

Requirements

  • 8+ years deskside / site support experience (manufacturing or warehouse strongly preferred)

  • Strong Windows OS experience (Windows 10/11, basic Server familiarity)

  • Working knowledge of macOS & iOS (Apple support experience required)

  • Hands on networking experience o Installing/troubleshooting switches, cabling, printers, endpoints

  • Server familiarity o File & print, permissions, basic security, connectivity issues

  • Experience with SCCM (or similar) for imaging and deployments

  • Understanding of Active Directory (users, groups, permissions)

Nice to Have Skills & Experience

  • Manufacturing or warehouse IT background

  • Apple heavy support experience (especially for creative or branding teams)

  • Experience supporting: o HHUs / VMUs o Zebra & Lexmark printers o Microsoft Teams Rooms

  • Infrastructure project leadership experience (multi site a plus)

  • Change / Problem Management experience

  • Monitoring tools experience

  • Certifications: o MCSA / MCSE o Dell or HP warranty/repair certs

  • Exposure to Azure, AWS, Active Role Server

Benefits & conditions

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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