ServiceNow Developer (Associate Level)

The Nhs
Exeter, United States of America
7 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

Exeter, United States of America

Tech stack

Computer-Aided Design
Agile Methodologies
Artificial Intelligence
Scrum
ServiceNow Application Engine
Systems Integration
Build Management
ServiceNow

Job description

We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services., ServiceNow Development & Delivery

  • Analyse business requirements and translate them into scalable ServiceNow solutions
  • Configure and customise ServiceNow applications in line with best practices
  • Develop Proof of Concepts (POCs) to validate solutions prior to deployment
  • Implement new modules, platform enhancements, and architectural changes
  • Design and build integrations with third-party systems where required

Process Optimisation & Automation

  • Identify opportunities to streamline and automate workflows
  • Deliver solutions that improve operational efficiency and user experience
  • Support innovation using ServiceNow capabilities, including Now Assist features

Quality & Standards

  • Collaborate closely with QA teams to ensure robust, high-quality deliverables
  • Follow ServiceNow coding standards, design principles, and community guidelines
  • Ensure solutions are scalable, secure, and aligned with long-term platform strategy

Stakeholder Collaboration

  • Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
  • Engage with technical and non-technical stakeholders to gather and refine requirements
  • Communicate effectively across teams to ensure alignment and successful delivery

Reporting & Insights

  • Develop dashboards and reporting capabilities within ServiceNow
  • Provide insights to support operational decision-making and performance tracking, * Travel to client offices in London, Leeds, and Exeter as required
  • Quarterly PI planning sessions
  • Occasional in-person workshops
  • Some overnight stays may be required
  • Travel and expenses are not billable

Requirements

The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment., * Proven experience working with the ServiceNow platform (development, configuration, and customisation)

  • Strong understanding of ServiceNow capabilities and architecture
  • Experience with:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
  • Exposure to Now Assist (AI-driven capabilities) within ServiceNow
  • Experience delivering solutions in UK public sector or regulated environments
  • Solid understanding of Agile methodologies and delivery frameworks
  • Strong communication and stakeholder management skills

Desirable Skills

  • Experience with ServiceNow integrations and advanced platform features
  • Broader module exposure beyond ITSM/CSM
  • Agile certifications or formal training (eg Scrum)

Qualifications & Certifications

  • Relevant ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • CIS-ITSM/CIS-CSM (preferred)
  • Additional certifications are advantageous

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