INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) NF3

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team-oriented environment comprised of military personnel, civilian employees, contractors, and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to the Corps.

This position is located at MCAGCC TWENTYNINE PALMS, CA. Candidates selected for this position will serve as a INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) NF3 for MCCS.

Why Choose MCCS?

Here at MCCS, we believe in meaningful connections, opportunities to build and develop skills that will span throughout your entire career, and creating positive relationships that will last a lifetime. We provide Marines, Sailors, and families with everyday services and support. We believe in serving those who serve.

Joining our world-renowned team also comes with some amazing benefits. Part-time and Full-time vacancies are eligible for the following Employee Benefits (20-40 hours a week):

401(k) Retirement Plan with up to 5% employer match NAF Pension Plan, employee contribution only 1% (may be eligible to buy back up to 5 years of military service) Medical and Dental Insurance Inexpensive life insurance (up to 3X annual salary) Flexible spending accounts (Health and Dependent Care) Short Term Disability Insurance (up to 60% of annual salary) Immediate annual and sick leave accrual Tax-free shopping Professional training opportunities to build and develop new skills. Access to MCCS facilities such as the child development centers, gyms, movie theaters, bowling centers, pools, golf course, auto skills center, outdoor recreation and more! Major Duties

Performs daily computer operations within established practices and procedures that apply to the assignment in support of various application programs that affect accuracy, reliability, acceptability and timeliness of final work products. Uses knowledge of IT principles, methods and practices to perform routine assignments in the specialty area. Uses knowledge of performance monitoring, quality assurance principles, technical documentation, system security, and analytical methods to identify and solve routine issues and problems, prepare and update manuals and operating procedures, provide information and assistance to customers, evaluate methods and procedures, prepare recommendations and ensure appropriate security measures are observed. Works a fluctuating work schedule to complete work assignments outside of the typical work-week and work hours.

Monitors production runs and takes corrective action when a process aborts abnormally. Maintains daily computer logs and control reports, and provides computer services related to data entry, report distribution, and file transfers. Insures proper storage of data media in accordance with safety and security regulations. Provides technical guidance for corrective actions or advice on work efforts relating to application software, operating systems, and hardware problems. Identifies options for problem resolution. Responsible for call resolution, escalation and logging of all inbound help desk requests received by telephone, email and via the trouble ticket system and customer follow-up. Monitors production network connectivity and may provide network administration duties.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment., If you are an Active Duty Service member who will be retired from service within 120 days of the application date, you must submit a DD214 or Statement of Service with your application to receive further consideration for any regular part-time or full-time positions. In accordance with 5 USC § 3326, recently retired Servicemembers are subject to a 180-day waiting period before they may be appointed to Federal service, regardless of hiring authorities. When applicable and all requirements are met, those candidates must have submitted the required documentation at the time of their application before an agency can request a waiver.

Note: For positions that require a degree, certification, and/or specific education requirements (e.g., a minimum number of credit hours toward a degree), applicants must submit supporting documentation (e.g., transcripts, diplomas, certifications) at the time of application. Applications that do not include the required documentation may be determined ineligible, as minimum qualifications cannot be verified.

If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility:

Military Spouses

Copy of the sponsor PCS orders identifying a dependents-authorized move and reporting date to the new duty location. Copy of marriage license or military dependent ID if dependent name is not listed on PCS orders. In order to qualify, date of marriage or military dependent ID must be prior to reporting date listed on PCS orders. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal rating and, if applicable, documentation of appointment eligibility.

Veterans

Copy of DD214 citing general or honorable discharge.

Persons with Disabilities

Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits., It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

One year of computer operations experience that demonstrates knowledge of and skill in using Windows operating systems and both local and wide area networking. Microsoft and/or Cisco certifications a plus. Good verbal and written communication skills to deal with a variety of contacts in the organization and at field commands., SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.

Pulled from the full job description

• Health insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Disability insurance
• Pension plan