IT Support Technician - Milford, DE

We are seeking a motivated and customer-focused IT Support Technician to join our dynamic IT team. This role is ideal for someone with 1-2 years of hands-on IT support experience, a passion for technology, strong troubleshooting skills, and a desire to grow within the field. You'll be the first line of support for end users, helping to ensure smooth operation of workstations, applications, peripherals, cloud services, and network systems across a multi-location dealership environment., * Diagnose and troubleshoot issues related to woqrkstations, applications, peripherals, networks, printers, phones, and user accounts.

• Monitor, triage, update, and resolve support calls and tickets in a timely and professional manner.
• Provide courteous and effective assistance to users of all technical levels, including dealership, administrative, sales, service, parts, and leadership teams.
• Install, configure, maintain, and support Microsoft Windows operating systems and standard end-user hardware.
• Support and troubleshoot Microsoft Office and Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint, and Microsoft Authenticator.
• Assist with Microsoft Intune device enrollment, basic endpoint configuration, application deployment, and compliance remediation under the direction of senior IT staff.
• Support cloud-based services and identity/access tasks, including password resets, MFA support, shared mailbox access, distribution groups, and basic user lifecycle changes.
• Assist with dealership technology needs including printers/copiers, phones, Wi-Fi/network connectivity, conference room equipment, surveillance workstations/view access, and other endpoint-adjacent systems.
• Follow documentation procedures and maintain accurate records of support activities, asset changes, troubleshooting steps, and resolutions.
• Assist with hardware setup, including lifting and installing equipment up to 50 lbs., crawling under desks, and climbing ladders when necessary.
• Travel to company locations as needed to provide onsite support, assist with projects, and complete equipment deployments or replacements.
• Maintain a positive, proactive, and professional attitude in all interactions., * This position supports a multi-location dealership environment where responsiveness, communication, and follow-through are critical.
• The role may require onsite support at different company locations, coordination with vendors, and hands-on work in offices, service areas, network closets, and end-user workspaces.
• The technician should be comfortable working around dealership operations and minimizing disruption to employees and customers while resolving technical issues.
• Some work may involve planned after-hours maintenance, system changes, equipment moves, or project support when business disruption must be minimized.
• The technician is expected to follow company IT policies and procedures, including information security, data handling, access control, change management, asset management, onboarding/offboarding, and service desk documentation standards.

1-2 years of IT support experience preferred | Cloud, Microsoft Intune, and Microsoft 365 exposure valued | CompTIA A+ preferred, * 1-2 years of IT help desk, desktop support, or technical support experience preferred.

• Strong understanding of cloud environments, especially Microsoft 365 and cloud-based identity, file sharing, collaboration, and endpoint management concepts.
• Working knowledge of Microsoft Intune or similar endpoint management tools, including device enrollment, policy assignment, app deployment, and compliance concepts.
• Basic understanding of the OSI model, TCP/IP concepts, DNS, DHCP, VPN, Wi-Fi, and common network troubleshooting methods.
• Experience supporting Windows desktops/laptops, Microsoft Office applications, browsers, printers, phones, and basic peripheral hardware.
• Strong organizational skills, attention to detail, and ability to maintain accurate ticket notes and documentation.
• Excellent oral and written communication skills with the ability to explain technical issues in a clear, user-friendly manner.
• Ability to read, write, speak, and understand English fluently.
• Valid driver's license and reliable transportation., * CompTIA A+ certification preferred; Network+, Microsoft 365, Microsoft Intune, or other relevant certifications are a plus.
• Eagerness to learn and grow in a fast-paced IT environment.
• Ability to work independently and as part of a team, including escalating issues appropriately when additional support is needed.
• Professional demeanor and commitment to customer service.
• Experience supporting a multZectations

Pulled from the full job description

• 401(k)
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Paid holidays, * Health Insurance
• Dental Insurance
• Vision
• Short Term Disability
• Long Term Disability
• Life Insurance
• Paid Vacation
• 401k
• Paid Holidays

Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people on Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 110 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.