IT Support Technician

• Provide daily support to End Users
• Demonstrate understanding technical processes, environments, problems, and solutions as they relate to the facilities day to day operations.
• Interfaces with ITS staff and business partners.
• Work is closely directed by a team leader and supervisor, with regular reviews and updates.
• Advance knowledge and ability to handle basic issues independently.
• Good initiative and ability to communicate effectively with team members, managers, and end
• Respond to user inquiries concerning System Operations and troubleshoots Hardware, Software and Operator problems using ITSM systems to manage incidents and requests.
• Provide analysis or support for various technologies.
• Identify and communicate noticeable trends affecting IT technologies/solutions.
• Support company-wide operations by creating, editing, and maintaining IT Knowledge. submitted through multiple platforms.
• Interact with end-users to provide support or implement technical solutions.
• Assist with preventative maintenance within specified guidelines and procedures.
• Keep up to date IT inventory Hardware and Software assets.
• Execute hardware retirement and scrap process for IT hardware.
• Ensure IT devices meet Corporate Security Standards.
• Manage software and OS patch remediation (Yellow and Red Security Alerts) following guidelines from Cybersecurity.
• Provide guidance and explain policies and procedures to end-users, new hires training.
• Assist interacting with hardware, software, and services vendors.
• Assisting the CAT GIS in implementing corporate network cabling and devices
• Lead the Cybersecurity Assessments, create or update LTAs, perform Business Triages, and assist with other tasks and activities related to Cybersecurity to support Business projects.
• Complete firewall and VLAN process and implementation and assist with other task and activities related to Network to support Business projects.
• Analyze, research, and resolve complex end user escalation incidents or issues
• Develop processes or process improvements to enhance infrastructure availability and reliability.
• Be available off-shift and weekend to attend and response for any emergency situations such as P1 or P2.

This is a full-time, temp to hire opportunity.

Schedule: Monday - Friday -8am - 5pm.

• 3+ year of previous Information Technology experience
• General knowledge and experience in current technology and tools, infrastructure requirements, computing hardware, and software
• Good troubleshooting skills to identify issues and apply solutions aligned with the corporate standards
• Good initiative and ability to communicate effectively.
• Basic knowledge of Solar business, products, systems, and procedures
• Ability to work independently with minimum supervision.
• Demonstrate ability to multitask
• Ability to work in a team environment