IT Support & Cybersecurity Specialist

• Serve as the primary point of contact for employee IT support, troubleshooting hardware, software, network, and connectivity issues
• Provide Tier I and Tier II desktop and systems support for Windows workstations, laptops, Microsoft 365, and related technologies
• Manage user onboarding and offboarding, including provisioning accounts, devices, permissions, and access
• Lead vulnerability management efforts and assist with endpoint security, security alerts, and account administration
• Support cybersecurity compliance initiatives by maintaining documentation, system inventories, security baselines, and audit evidence
• Coordinate with external IT providers, vendors, and contractors to maintain secure and reliable technology systems
• Configure and maintain workstation builds, laptops, peripheral equipment, and standard system images
• Evaluate software updates, patches, and system upgrades while balancing security and operational needs
• Maintain hardware, software, licensing, and technology asset inventories
• Monitor system performance, troubleshoot outages, prioritize service requests, and escalate issues when necessary
• Recommend improvements to IT infrastructure, security controls, and overall technology operations
• Ensure technology systems remain secure, compliant, and well documented, * Full-time
• On-site
• Day shift
• Occasional on-call support for critical incidents and maintenance
• Local travel between nearby office locations as needed

• 4-8 years of hands-on IT support experience in a professional environment
• Experience providing Tier I and Tier II desktop and systems support
• Strong knowledge of Microsoft 365 including Teams, SharePoint, Exchange Online, OneDrive, and Entra ID
• Working knowledge of Windows desktop operating systems, Windows Server, Active Directory, and networking fundamentals (TCP/IP, DNS, Wi-Fi)
• Familiarity with cybersecurity concepts including endpoint protection, multi-factor authentication, vulnerability management, and access control
• Experience supporting compliance-driven environments such as NIST SP 800-171, CMMC, or similar security frameworks is highly preferred
• Strong troubleshooting, organizational, documentation, and customer service skills
• Ability to manage multiple priorities while working independently

Preferred Certifications

• CompTIA Security+
• CompTIA Network+
• Microsoft MS-900
• Microsoft SC-900
• CMMC Registered Practitioner (RP), Associate degree in Information Technology, Computer Science, or a related technical field preferred.

Bachelor's degree is a plus.

Equivalent professional IT support experience will also be considered.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, $70,000-$110,000/year | Full-Time | Onsite - Central Connecticut | Day Shift | Local Travel Between Nearby Facilities, * Blend traditional IT support with growing cybersecurity and compliance responsibilities
• Opportunity to build security expertise while remaining hands-on with technology
• High level of ownership and visibility within a collaborative organization
• Work with modern Microsoft 365 cloud technologies and evolving security tools
• Strong professional development opportunities with exposure to cybersecurity frameworks and regulatory compliance
• Competitive salary and comprehensive benefits package, * Medical, Dental & Vision Insurance
• Life Insurance
• Short- & Long-Term Disability
• Retirement Plan with Employer Contributions
• Paid Time Off & Company Holidays
• Professional Development & Technical Training
• Career Growth Opportunities
• Work with modern technologies in a collaborative, mission-driven environment