IT Support

• Receive and record support requests regarding hardware, software, peripheral support and maintenance.
• Troubleshoot via phone, email, and in-person in a timely and accurate fashion.
• Resolve basic issues independently, refer more complex issues up to the next level with the appropriate urgency and clear documentation.
• Interact and open tickets with 3rd party vendors as necessary.
• Onboarding and offboarding personnel.
• Support IT project work as assigned for new deployments and configurations.

• 1-2 years' experience in Help Desk or Desktop Support
• Working knowledge of Microsoft Office and Google Workspace
• Basic understanding of networking and printing fundamentals (DHCP, DNS)
• Strong attention to detail and professional demeanor
• Strong written, verbal, and interpersonal communication skills
• Solid organizational skills; able to manage multiple concurrent tasks/projects
• Self-motivated with the ability to learn new systems independently
• Comfortable taking initiative and thinking a step beyond the immediate request - able to consider what's actually needed, not just what's asked
• Capable of independent judgment and on-the-fly corrections based on new information
• Low voltage cabling a plus

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Employees are eligible for the following benefits:
• Numerous insurance options, including Health, Dental, and Vision Coverage.
• Matching 401k plan.
• Bonus Plan.
• Paid Time Off.
• Employee Stock Ownership Plan (ESOP).

Boston Retail Solutions is the leading provider of modular barricades, large format graphics, graphic installation, and various facilities maintenance services. Boston Retail Solutions provides environmentally friendly solutions to retailers, mall developers, airports, hotels, contractors and more! IT Support will play a crucial role in supporting our employees throughout the enterprise. Under direct supervision with guidance as needed, this position is responsible for providing routine end-user support for hardware, software, peripherals, and networking.