Service Desk Technician

We are seeking a Service Desk Technician to join a growing IT support team. This role provides first-level technical support to end users across a large enterprise environment. The ideal candidate will possess strong customer service skills, a troubleshooting mindset, and a desire to grow within IT., * Provide first-level technical support via phone, email, and chat.

• Troubleshoot and resolve hardware, software, and access-related issues.
• Manage and document incidents and service requests through a ticketing system.
• Support users with productivity applications, operating system issues, and account management.
• Assist with password resets, access requests, and general break/fix support.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver a high level of customer service while meeting service-level expectations., Operations Leadership ServiceNow Communication Microsoft 365 Prioritization Follow Through Problem Solving Microsoft Teams Customer Service Microsoft Office SAP Applications Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support User Provisioning Account Management Business Valuation Microsoft Windows 10 Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Hardware Troubleshooting Continuous Improvement Process Troubleshooting (Problem Solving) +0

• Strong communication and customer service skills.
• Basic understanding of IT support concepts and troubleshooting methodologies.
• Experience supporting Windows-based environments.
• Familiarity with user account administration and directory services.
• Experience supporting business productivity and collaboration applications.
• Ability to multitask and manage multiple support requests in a fast-paced environment., * Previous help desk, service desk, or technical support experience in an enterprise environment.
• Experience working with ticket management systems.
• Knowledge of user provisioning, access management, and identity services.
• Bilingual Spanish skills are a plus., * Help Desk Support
• Service Desk Support
• Technical Troubleshooting
• Phone, Email, and Chat Support
• Customer Service
• Windows Operating Systems
• Ticketing Systems
• User Account Administration
• Access Management
• Enterprise IT Support

Management Multitasking Communication Service Level Customer Service Spanish Language Customer Support Operating Systems Technical Support Help Desk Support User Provisioning Business Valuation Productivity Software Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving)

This role is STARs-friendly: Skilled Through Alternative Routes., This is a Contract position based out of Oshkosh, WI. Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type, Management Multitasking Communication Service Level Customer Service Spanish Language Customer Support Operating Systems Technical Support Help Desk Support User Provisioning Business Valuation Productivity Software Full Stack Development Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.