Conversational Experience Designer - Chat

• Design and optimize AI-driven chat experiences for customer service representatives
• Create end-to-end conversational flows, prompts, responses, and escalation paths
• Determine how AI should guide users through complex inquiries and large information responses
• Identify points of user friction, confusion, and task breakdowns within chat interactions
• Partner with Product and Engineering to prioritize and implement conversation design improvements
• Support ongoing enhancements as AI capabilities and platforms evolve

• Looking for a Conversational AI Experience Designer, focused on Chat & Expert Assistance
• Any experience with Sierra or IBM Watson is a plus, but not a Must
• Must have recent and enterprise level Conversational Design within Chat.

Must Haves

• Experience designing AI-powered conversational/chat experiences
• Strong conversation design expertise, including:
• Multi-turn dialogue design
• Prompt and response design
• Fallback and recovery patterns
• Conversation flow optimization
• Experience working on chat-first AI assistants (voice experience not required)

Pluses

• Experience with Sierra AI (highly desired)
• Experience implementing or designing solutions using IBM Watson
• Experience with agentic AI or advanced AI assistant platforms
• Experience supporting healthcare, customer service, or operational workflows