Lab Computing Analyst (Windows 11 & Lab IT Support)

We are seeking a Lab Computing Analyst to support Windows 11 upgrade initiatives and IT asset management projects within a laboratory environment. This role requires hands-on experience with Windows operating systems, laboratory hardware and software, troubleshooting, and asset inventory management. The ideal candidate will be comfortable working independently with researchers, vendors, and cross-functional IT teams to ensure successful project execution., Windows 11 Upgrade Project

• Perform Windows 11 (LTS, Pro, and Enterprise) upgrades, configuration, deployment, and troubleshooting before, during, and after implementation.
• Build and configure Windows 11 systems manually without relying solely on automated imaging solutions.
• Support laboratory instruments and associated software during operating system upgrades.
• Install, configure, and troubleshoot computer hardware, peripherals, and third-party devices, including cameras, printers, scanners, and expansion cards.
• Replicate hardware and software configurations following system upgrades.
• Utilize SCCM to deploy packages, perform software installations, and assist with issue investigation.
• Work independently with researchers, laboratory personnel, and third-party vendors to coordinate and complete upgrade activities.
• Create, update, and maintain support tickets and documentation using ServiceNow and JIRA.

Asset Management Project

• Conduct room-by-room hardware inventories using modern scanning tools.
• Utilize inventory scanners or RFID-based technology to track IT assets.
• Maintain accurate asset records and reconcile discrepancies across internal asset management systems.
• Generate inventory status reports and follow up on exceptions with IT and Facilities teams.
• Ensure hardware inventory records remain accurate and up to date.

Additional Responsibilities

• Install, configure, and troubleshoot server and workstation hardware, software, and operating systems.
• Monitor system performance and maintain secure computing environments.
• Support data integrity, access control, and file system security.
• Communicate technical issues and solutions effectively to both technical and non-technical stakeholders.
• Recommend hardware, software, and process improvements to enhance operational efficiency.
• Participate in IT infrastructure and technology implementation projects as needed.

• Strong hands-on experience with Windows 11 (LTS, Pro, and Enterprise) installation, configuration, and troubleshooting.
• Experience supporting laboratory instruments and laboratory software.
• Expertise in hardware installation, configuration, and troubleshooting.
• Experience with Microsoft SCCM for software deployment and package management.
• Working knowledge of ServiceNow and JIRA.
• Experience performing IT asset inventories using barcode or RFID scanning tools.
• Strong analytical, troubleshooting, and organizational skills.
• Ability to work independently in laboratory and research environments while collaborating with cross-functional teams.
• Excellent communication and documentation skills.

#TMCA

3.63.6 out of 5 stars Albany, NY 12207 $30.00 - $33.70 an hour - Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance