IT Support Specialist - Level I

We are seeking a customer-focused IT Support Specialist to serve as the primary point of contact for employees requiring technical assistance. In this role, you will provide day-to-day IT support, manage end-user devices, coordinate onboarding and offboarding activities, and work closely with a third-party IT provider to ensure timely resolution of technical issues., * Serve as the first point of contact for employee IT support requests.

• Configure and deploy computers, monitors, printers, mobile devices, and other peripherals.
• Troubleshoot and resolve hardware, software, and Microsoft 365 issues.
• Support new hire onboarding and employee offboarding, including account and equipment setup.
• Manage IT asset inventory, equipment tracking, and device lifecycle management.
• Coordinate with the outsourced IT service provider to escalate and resolve complex technical issues.
• Travel between office locations to provide onsite technical support as needed.
• Document support requests, maintain accurate records, and assist with IT process improvements., Advanced infrastructure and enterprise IT functions are managed by the organization's third-party IT partner, including:
• Server administration
• Network engineering and administration
• Firewall management
• Cybersecurity architecture and monitoring
• Major infrastructure implementation and upgrade projects., Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws., Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

• 2+ years of hands-on IT support or help desk experience.
• Experience supporting Windows environments and Microsoft 365.
• Knowledge of computer hardware, software, printers, and mobile devices.
• Strong troubleshooting, customer service, and communication skills.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license and willingness to travel between office locations as needed., * Do you have at least 2 years of hands-on IT support or help desk experience supporting Windows environments and Microsoft 365?
• Do you have experience configuring, deploying, and troubleshooting computers, printers, mobile devices, and other end-user hardware?
• Do you have a valid driver's license and are you willing to travel between office locations to provide onsite IT support?

4.44.4 out of 5 stars Anaheim, CA 92807 $25 - $30 an hour - Contract