IT Support Analyst

An established technology-focused organisation is looking for an IT Support Technician to join its internal IT team. This is a great opportunity for someone with solid Microsoft 365 support experience who also enjoys working with SharePoint, Power Automate and modern workplace technologies.

You'll be joining a collaborative team, providing day-to-day technical support while helping improve internal systems, automation and user experience.

The role

• Provide 1st and 2nd line support to internal users via Microsoft Teams, email and remote support tools
• Troubleshoot hardware, software and Microsoft 365 issues
• Administer SharePoint, including permissions, security and compliance
• Develop and maintain Power Automate workflows and process automation
• Support Active Directory, Windows desktop and server environments
• Manage user accounts and Microsoft 365 administration
• Maintain and update an internal WordPress website
• Work with third-party suppliers to resolve technical and licensing issues
• Produce clear technical documentation and knowledge articles
• Ensure support tickets are managed within agreed SLAs
• Contribute to ISO27001 compliant processes and documentation

• Previous experience in an IT support or service desk role
• Strong Microsoft 365 administration skills
• Good knowledge of SharePoint Online
• Experience creating or maintaining Power Automate workflows
• Windows desktop and Windows Server support experience
• Active Directory and PowerShell knowledge
• Experience managing or maintaining WordPress websites
• Excellent communication and customer service skills
• A proactive approach with strong troubleshooting ability

Desirable

• CompTIA A+, ITIL Foundation or similar certifications
• Microsoft certifications
• Experience working within ISO27001 or similar security standards

• £25,000 to £30,000 depending on experience
• Hybrid working, 3 days per week in the office
• Supportive and collaborative team environment
• Opportunity to develop your Microsoft 365, SharePoint and automation skills
• Long-term career progression within a growing organisation