ERP System Support Administrator

We are looking for a skilled and motivated system support administrator to join our ERP Support Team. This is an exciting opportunity to play a key role in supporting our Enterprise Resource Planning (ERP) system, Unit4, helping support critical HR and Payroll services., As part of a collaborative and high-performing team, you will provide support for ERP HR and Payroll modules, troubleshoot issues and ensure our business-critical system processes are completed efficiently and effectively., * Provide frontline support for the ERP application, resolving service requests and carrying out system administration tasks

• Support payroll and HR operational processes, ensuring transactions are processed accurately and efficiently
• Investigate and resolve system issues, escalating complex matters when required
• Complete helpdesk tickets and contribute to delivering agreed service levels and performance targets
• Assist with system testing, development activities, and process improvements
• Support routine ERP maintenance activities and business administration tasks
• Share knowledge and provide guidance to colleagues, helping to promote high-quality working practices

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

The ideal candidate will be a process driven individual with a keen eye for detail who has experience working within transactional or payroll administrative roles. In the role you will undertake a range of daily activities relating to the process investigation and administrative tasks required to ensure efficient and effective data processing within the councils financial and payroll application, Unit4.

Knowledge of the Unit4 application would be desirable as would experience in a similar system or data administrative tasks. The role also has key responsibilities in undertaking helpdesk activity; providing excellent technical support, customer service and advice to our colleagues who process a range of daily activities across HR and Payroll., This role would suit someone with significant IT experience and knowledge of Microsoft Office, excellent communication skills and an ability to interpret and present data in a meaningful way. A pro-active and positive attitude with the ability to manage pressure effectively within a fast-paced environment is key.

This is an agile post which means working in one of our modern 'Hub' style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people's lives; as well as working within a supportive environment with people who share your values you will have access to a range of benefits. We are incredibly proud to be Investors in People 'Silver' status, which illustrates that we care about our people and are ambitious to do even more for them. We truly are an amazing place to work! If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!