Senior Insights Analyst

We're looking for an ambitious and commercially minded Insight Analyst to join our Technology & Transformation team and play a key role in improving business performance through data-driven insight.

This isn't a traditional reporting role.

You'll work closely with senior stakeholders across Operations, Client Services and Technology to answer complex business questions, identify opportunities to increase cash collections and revenue, and provide actionable recommendations that influence business strategy.

You'll also help shape the future of our collections operation by developing predictive analytics and machine learning models that optimise customer contact strategies and maximise collection performance.

If you're someone who enjoys solving business problems with data rather than simply producing reports, we'd love to hear from you.

What You'll Be Doing

Partner with senior stakeholders to investigate complex operational and commercial challenges.

Analyse collections performance, customer behaviour and operational data to identify opportunities to improve cash and revenue performance.

Produce clear, actionable insight and recommendations that influence strategic business decisions.

Evaluate the effectiveness of collection strategies and identify opportunities for optimisation.

Develop predictive machine learning models to improve customer contact strategies and maximise customer engagement.

Identify the most effective communication channels, timing and treatment strategies for different customer segments.

Work with large datasets using SQL and Python to uncover trends, patterns and opportunities.

Support the development of AI-driven decision making across the business.

Present findings and recommendations to senior leadership and clients in a clear, commercially focused way.

Collaborate with our Data Analyst to ensure reporting and insight complement each other.

You'll be naturally curious and enjoy answering difficult business questions using data.

You'll be confident challenging assumptions, investigating root causes and translating technical analysis into practical recommendations that deliver measurable business improvements.

Essential Skills & Experience

Proven experience in an Insight Analyst, Commercial Analyst or Data Science role.

Strong commercial and analytical mindset.

Advanced SQL skills.

Strong Python experience for data analysis and predictive modelling.

Experience building and deploying machine learning models.

Strong understanding of statistical analysis and predictive analytics.

Experience working with large, complex datasets.

Excellent stakeholder management and communication skills.

Ability to explain technical findings to non-technical audiences.

Desirable

Experience within debt collection, financial services or credit management.

Knowledge of customer contact strategies and collections operations.

Experience using Power BI.

Experience with AI, predictive modelling and customer segmentation.

Understanding of modern machine learning techniques such as Random Forest, Gradient Boosting, XGBoost or similar predictive models.

Experience with cloud-based analytics platforms.

This is an opportunity to build an insight function from the ground up and have a genuine impact on business performance. You'll work on challenging commercial problems, influence strategic decisions, develop innovative machine learning solutions and play a key role in shaping the future of our collections operation through data, AI and advanced analytics. We are a Real Living Wage employer and a Gold accredited Investor in People. We believe that our people can be the difference. So, at First Locate we have a range of benefits which include: A discretionary annual bonus for a job well done. A fantastic culture with little perks along the way including flexible working, family leave. Recognition awards, such as 'Value Victor' and 'Go the extra Mile' and many team based incentives. Simply Health Rewards Package - Cash back on Optical, Dental, Physiotherapy, Prescription charges and much more My Wellbeing Service which included 24/7 support and advice line. 24/7 GP access. Counselling Service, discounted Gym Membership and much more. Trained mental health first aiders on all sites. Loyalty reward for Length of service including increased holiday entitlement. Have your birthday off- on us! If you're looking for a role where your work directly improves business performance rather than simply reporting on it, we'd love to hear from you.