Infrastructure Engineer - Cloud

• Act as a senior escalation point for complex technical issues
• Support and maintain cloud environments across Microsoft Azure and Microsoft 365
• Support and maintain client infrastructure, including servers, virtualisation, and storage
• Support networking environments including switches, firewalls, routing, and VPNs
• Support security-related issues across client environments, including endpoint security, patching, identity/access management, and general security best practice
• Diagnose and resolve root-cause issues rather than just symptoms, reducing recurring tickets
• Document technical solutions, processes, and configurations clearly for internal knowledge base and client records
• Mentor and support junior engineers (1st/2nd line), helping to develop their technical knowledge
• Liaise directly with clients on more complex or sensitive technical matters, ensuring clear communication throughout

Technologies:

• Azure
• Cloud
• Hyper-V
• Support
• Microsoft 365
• Security
• SharePoint
• VMware
• Office 365
• DevOps

• Proven experience working within an MSP environment at 3rd line level for 3 years is essential
• Strong hands-on experience with Microsoft Azure architecture and services, including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local
• Strong hands-on experience with Microsoft 365, including Entra ID, Intune, Exchange Online, and SharePoint
• Solid understanding of IT security fundamentals, including endpoint protection, identity/access management, patching, and general best practice
• Infrastructure experience with servers, virtualisation (e.g. VMware or Hyper-V), storage, and backups
• Networking knowledge covering firewalls, switches, VPNs, and routing/switching fundamentals
• Strong troubleshooting and problem-solving skills, with the ability to own complex escalations end-to-end
• Excellent communication skills, with confidence dealing directly with clients
• Relevant certifications are desirable, such as Microsoft Azure/M365 certifications or networking certifications, but are not essential if experience is strong
• Must have the right to work in the UK; sponsorship is not available

We are a growing Managed Service Provider based in Bristol, offering a hybrid working arrangement with one day per week in the office and the remainder remote. We are looking to appoint an experienced Infrastructure / 3rd Line Engineer to join our technical team. This role offers a salary of up to £60,000 DOE, along with great training and progression, certification support, private healthcare, 25 days annual leave plus bank holidays, and an enhanced pension.