SystmOne Developer (Clinical Systems Transformation Lead)

At The Kirkwood, we believe technology should strengthen human relationships, not replace them. We are on an ambitious journey to become a leading hospice in the use of digital systems, clinical innovation and integrated care records, ensuring patients, families and professionals have access to the information they need, when they need it., 1. Who are you?

You are an innovative systems thinker who is passionate about improving patient care through technology. You understand that great digital systems are not simply built they are designed around the needs of patients, families and frontline teams.

You are equally comfortable discussing clinical workflows with nurses and therapists as you are configuring templates, developing pathways, analysing data or implementing new technologies. You enjoy solving complex problems, challenging traditional processes and finding smarter ways of working.

You are someone who can bridge the gap between clinical practice and digital transformation. You recognise the importance of high-quality documentation but also understand the pressures faced by clinicans and the need to reduce administrative burden wherever possible.

You thrive in environments where change is welcomed, innovation is encouragd and collaboration is essential. You are excited by emerging technologies, including artificial intelligence, and can see the opportunities these tools present to improve both staff experience and patient outcomes.

Most importantly, you believe technology should support humsn connection, enabling clinicians to spend more time delivering compassionate care and less time navigating systems.

What can we achieve together?

As The Kirkwoods Clinical Systems Transformation Lead, you will play a pivotal role in delivering one of the organisations most significant transformation programmes.

Working across all clinical services, you will lead the development of SystmOne into a fully integrated, user-friendly and innovative clinical platform that supports interdisciplinary care, patient engagement and clinical excellence.

You will help create a future where patients have a single, personalised care plan owned by the whole multidisciplinary team, where documentation is streamlined and meaningful; where clinicians are supported are supported by intelligent digital tools; and where patients and families are more involved in their care than ever before.

You will become a recognised expert for clinical systems development, digital innovation and best practice, helping to position The Kirkwood as a leader in specialist palliative care technology and integrated working across the wider health and care system.

Key Duties and Responsibilities

Lead the strategic development, optimisation and continual improvement of SystmOne across all services.

Design and build innovative templates, forms, pathways, dashboards and workflows that support high-quality, person-centred care.

Develop and embed a single integrated multidisciplinary care planning approach that is shared across professional groups.

Standardise documentation structures and clinical recording practices to improve quality, consistency and compliance.

Work alongside clinical teams to understand challenges and identify opportunities to improve workflows, reduce duplication and enhance patient care.

Lead the implementation and optimisation of digital innovations, including AI-enabled solutions such as Heidi AI and future technologies.

Configure and develop automation processes to improve efficiency and reduce administrative burden for frontline staff.

Enable greater patient and family engagement through digital access, shared records and co-produced care planning.

Develop meaningful reporting, analytics and dashboards that provide actionable insights for clinicians, managers and senior leaders.

Monitor system utilisation, performance and data quality to support continuous improvement and clinical governance.

Design and deliver engaging training programmes, user guides and support materials that build digital confidence and capability across the workforce.

Act as the organisations expert advisor on SystmOne development, configuration and best practice.

Build strong relationships with internal teams and external partners to support interoperability, integrated care records and collaborative working.

Support the development and implementation of policies, standard operating procedures and governance frameworks relating to digital systems.

Horizon-scan emerging technologies and identify opportunities for innovation that improve patient experience, workforce effectiveness and organisational performance.

Other Responsibilities

To work in accordance with the values of The Kirkwood. Patients, Families and Carers are the focus of everything we do. Our values are what we live and work by.

We are:

Respectful and Inclusive

Passionate and Determined

Open and Honest

Kind and Compassionate

Forward-thinking

We strive for Quality and Excellence

To participate in The Kirkwoods performance and development review process.

To undertake any other duties required by The Kirkwoods Management team commensurate with the post.

To undertake annual mandatory training provided by The Kirkwood.

To maintain complete confidentiality as a condition of employment. Information relating to patients, other members of staff and volunteers or which is acquired for the purposes of employment may only be disclosed with the express permission of the appropriate manager.

To respect the ethos and values of The Kirkwood and its services and comply with its policies, procedures and regulations.

This job description is not exhaustive therefore the employer and employee share responsibility to review and amend this job description in order to reflect any changes in role/development.

• Extensive knowledge of SystmOne and healthcare digital systems.
• Understanding of clinical documentation standards and governance requirements.
• Knowledge of healthcare information governance and data standards.
• Ability to work across multiple sites and clinical teams.
• Commitment to continuous professional development and innovation.
• Ability to work in a hospice environment and demonstrate compassion, resilience and emotional intelligence., * Experience of developing and configuring SystmOne within a healthcare environment.
• Experience of leading digital transformation or service improvement projects.
• Experience of working directly with clinical teams to improve workflows and practice.
• Experience of creating dashboards, reports and data-driven improvement initiatives.
• Experience of designing and delivering training programmes., * Experience of implementing AI or automation technologies in healthcare settings.
• Experience working within hospice, community or specialist palliative care services., * Clinical qualification (Nurse, AHP or equivalent healthcare professional)
• Formal qualification in Digital Health, Informatics, Project Management or related discipline.

At The Kirkwood, we believe technology should strengthen human relationships, not replace them. We are on an ambitious journey to become a leading hospice in the use of digital systems, clinical innovation and integrated care records, ensuring patients, families and professionals have access to the information they need, when they need it. As The Kirkwood's Clinical Systems Transformation Lead, you will play a pivotal role in delivering one of the organisation's most significant transformation programmes. Working across all clinical services, you will lead the development of SystmOne into a fully integrated, user-friendly and innovative clinical platform that supports interdisciplinary care, patient engagement and clinical excellence. You will help create a future where patients have a single, personalised care plan owned by the whole multidisciplinary team; where documentation is streamlined and meaningful; where clinicians are supported by intelligent digital tools; and where patients and families are more involved in their care than ever before. You will become a recognised expert for clinical systems development, digital innovation and best practice, helping to position The Kirkwood as a leader in specialist palliative care technology and integrated working across the wider health and care system., As an employee, you will be offered a range of benefits, including 27 days holiday (pro rata for part time staff), access to our Employee Assistance Programme, high-quality, low-cost meals at our Dalton site and complementary therapies. NHS Pensions are also transferable for those already contributing. The Kirkwood provide specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life limiting illness.