Network Connections Investigator

You will join a specialist team responsible for protecting the integrity of Southern Water's network. The team investigates water network connections and delivers the Internal Audit Programme across our operational areas.

This role focuses on identifying unauthorised or non-compliant connections, including standpipe use, and completing statutory and operational audits. You will work closely with operational teams and contractors to improve compliance, safety, and performance across the network.

What you will be responsible for:

Investigating suspected unauthorised or non-compliant connections to the water network, including standpipe use. Delivering planned and reactive audits, including health and safety, water hygiene, and compliance audits. Producing clear, evidence-based reports that identify root causes, risks, and corrective actions. Applying sound investigative judgement when reviewing complex or sensitive cases. Supporting performance improvement through coaching, mentoring, and professional challenge.

Additional requirements specific to the role:

Coach and support teams and contractors to resolve findings and strengthen compliance. Identify trends, risks, and recurring issues to drive continuous improvement. Maintain accurate, auditable records in line with governance and safety standards.

Experience in regulatory, compliance, or operational investigations, ideally within utilities or infrastructure. Strong understanding of water network operations, including illegal connections and standpipe use. Strong analytical skills, with the ability to assess evidence and interpret complex information. Full UK driving licence and willingness to travel across operational areas.

Desirable

Confident communication and influencing skills, including coaching operational teams and contractors. Experience producing clear, structured reports for operational and governance audiences. Knowledge of relevant legislation, industry standards, and audit frameworks relating to water quality, safety, and compliance.

Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in how water services are managed. We understand that great talent comes in many forms. If this role excites you and you share our commitment to delivering sustainable solutions for our communities, please apply-even if your experience doesn't perfectly match every requirement. We'll support your growth and development. If this role isn't quite right but you'd like to hear about future opportunities, you can register here: Introduce Yourself - Southern Water (Workday) Our Commitment to Diversity, In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, a criminal record check (DBS), and verification of employment and/or education history for the past three years. Appointment to this role is subject to satisfactory completion of all pre-employment checks, including security vetting. Southern Water reserves the right to withdraw an offer if these checks are not successfully completed.