Senior Infrastructure Engineer

· Resolve Infrastructure incidents, service requests, problems, and approved changes within agreed SLAs, both remotely and on-site.

· Own complex incidents, escalations, major incidents, and problems through to resolution.

· Perform deep technical troubleshooting across cloud, virtualised, networking, security, and modern workplace platforms.

· Lead problem management activities, delivering root cause analysis and permanent corrective actions.

· Drive continuous service improvement and operational efficiency initiatives.

· Deliver infrastructure and service health checks for aligned clients.

· Support onboarding and offboarding activities for complex environments and services.

· Act as a Subject Matter Expert across assigned technologies.

· Coach and mentor Infrastructure Engineers, raising overall technical capability and service quality.

· Maintain and improve technical documentation, runbooks, standards, and knowledge articles.

· Govern complex changes, providing technical assurance and risk assessment.

· Collaborate with Lead Engineers on service reviews, client initiatives, and technical roadmaps.

· Participate in an on-call rota supporting critical systems.

As a Senior Infrastructure Engineer, you are a technical authority for complex and high-impact issues. You lead advanced troubleshooting, support service improvement initiatives, and provide technical leadership across the service desk. You combine deep technical expertise with strong governance, mentoring, and a focus on delivering resilient, secure, and efficient client services., · Microsoft Azure architecture and services including Azure Landing Zones, Azure Virtual Desktop, Azure Site Recovery, and Azure Local.

· Core Microsoft infrastructure platforms including Windows Server, enterprise Active Directory, SQL, and hybrid cloud integration.

· Microsoft Identity, security, and compliance using Entra ID, Azure Information Protection, Microsoft Defender.

· Other Security tooling; Barracuda Email Protection, Mimecast, Bitdefender, Ninja.

· Backup, business continuity, and disaster recovery; Druva, Veeam.

· Virtualisation and HCI platforms including vSphere, vXrail, and Hyper-V.

· Networking across switching, Wi-Fi and firewalls; Ruckus, Barracuda, SonicWall.

· Microsoft 365; Exchange Online, Teams, SharePoint, OneDrive, Teams Telephony

· ITIL 4 practices; Incident, Problem, Change and Service Request Management

· Strong stakeholder communication, sound technical decision-making, and an outcome-focused, empathetic mindset., * How many years experience working in an MSP do you have?

Pulled from the full job description

• Referral programme
• Sick pay
• Free parking
• Company pension
• Health & wellbeing programme
• Work from home
• Company events, You will be required to be on-call to service our 24X7 clients for 1 week in each month. On-call working pattern: 18:00 - 08:00 Mon - Fri, all day Saturday and Sunday, including Bank Holidays, where applicable.

Job Types: Full-time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company events
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Work from home