IT Support Technician

• Provide first-line IT support to users via phone, email and face-to-face interaction
• Manage and respond to support requests through the company ticketing system
• Troubleshoot and resolve hardware, software and network issues
• Install, configure and maintain computers, peripherals and IT equipment
• Support end-user devices and workplace technology
• Assist with printer management and maintenance
• Carry out routine system maintenance activities
• Support IT projects and continuous improvement initiatives
• Work collaboratively with wider IT teams and business stakeholders
• Follow IT security policies and procedures

Technologies:

• Hardware
• Support
• Network
• Security, We are a well-established global organisation operating within the food manufacturing sector, with a strong reputation for quality, innovation and operational excellence. As part of an international group, we combine global expertise with local operations, supplying high-quality products to customers across multiple markets. We are committed to continuous improvement and invest in our people, technology and processes to support future growth. This is a temporary, fully site-based role at our Westbury site, working approximately three days per week, with the potential to become permanent. We offer a varied and hands-on IT support opportunity where you can make a real impact supporting users and improving our IT services.

• Previous experience in an IT support or service desk role
• Strong knowledge of hardware, software and network troubleshooting
• Experience supporting end users within a business environment
• Familiarity with IT infrastructure, business applications and workplace technologies
• Experience using IT ticketing systems
• Good understanding of IT security principles and best practice
• Excellent communication skills with the ability to explain technical issues clearly
• A proactive approach and willingness to learn new systems
• Experience within a manufacturing, production or operational environment would be advantageous