Roaming IT Support Technician

• Provide first and second-line technical support to staff and students across multiple educational sites.
• Diagnose and resolve hardware, software, networking, and infrastructure issues.
• Manage and respond to support tickets in line with agreed service levels.
• Install, configure, and maintain desktops, laptops, interactive displays, printers, and other IT equipment.
• Support Microsoft 365, Azure, Active Directory, and cloud-based technologies.
• Assist with network maintenance and troubleshooting, including switches, wireless networks, and internet connectivity.
• Carry out routine maintenance and system health checks.
• Support IT projects including hardware deployments, migrations, upgrades, and infrastructure improvements.
• Maintain accurate documentation of support activities and technical procedures.
• Build and maintain positive working relationships with school staff, leadership teams, and third-party suppliers.
• Escalate complex issues to senior engineers where appropriate.
• Ensure compliance with safeguarding, data protection, cybersecurity, and Trust policies.
• Represent us professionally whilst working on customer sites.

Technologies:

• Active Directory
• Azure
• Cloud
• Hardware
• Support
• ITIL
• Microsoft 365
• Network
• Windows
• Office 365

• Minimum 2 years experience in an IT support role.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Experience supporting hardware, software, and network infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage workload effectively.
• Full UK driving licence.
• Access to a reliable personal vehicle for business travel.
• Experience working within the education sector is desirable.
• Knowledge of Azure, Intune, and cloud technologies is desirable.
• Experience supporting Google Workspace environments is desirable.
• Familiarity with ITIL principles and service management is desirable.
• Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Certifications, or ITIL Foundation are desirable.

We are Advanced IT Services (AIT), a trusted provider of comprehensive IT solutions tailored to the education sector. We partner with schools and Multi-Academy Trusts to deliver reliable, proactive, and innovative IT support services that enhance teaching, learning, and operational effectiveness. Our experienced team supports a wide range of educational environments, providing technical expertise, strategic guidance, infrastructure management, and exceptional customer service. This is a field-based, full-time, permanent role covering Birmingham, Solihull, Worcester, and surrounding areas, with regular travel between schools using your own vehicle and mileage reimbursed in line with our policy. We offer a company pension scheme, life insurance, employee discount scheme, company events, ongoing training and professional development, mileage reimbursement, and career progression opportunities within a growing organisation.