Service Desk Operative

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Helpdesk Operator to join our team and provide a professional, efficient and customer-focused helpdesk service, managing calls, emails and requests while ensuring all information is accurately logged and processed.

Role Responsibilities:

• Act as the first point of contact for the Mitie team by answering incoming calls and emails to the helpdesk efficiently and professionally.
• Manage the flow of helpdesk requests to ensure a continuous, effective and timely service is delivered to customers and stakeholders.
• Accurately log, update and maintain helpdesk information on the relevant database, ensuring timely input and output of all associated data.
• Monitor performance against service level agreements, supporting the team in meeting challenging deadlines and operational requirements.
• Follow Mitie policies, processes and procedures at all times, maintaining confidentiality and delivering a high standard of customer service across the site.

• Previous customer service experience, with the ability to manage telephone and email requests in a professional and efficient manner.
• Strong written and verbal communication skills, with the confidence to engage effectively with employees, customers and stakeholders.
• Good literacy, numeracy and IT skills, including a confident working knowledge of Microsoft Office and database systems.
• Excellent planning and organisational skills, with the ability to manage workloads, prioritise tasks and work effectively under pressure.
• A professional approach, with the ability to maintain confidentiality, support service delivery and demonstrate strong attention to detail.

What's in it for you?

• The opportunity to join a supportive Mitie team and play a key role in delivering an efficient helpdesk service.
• A varied role where you can use your customer service, communication and organisational skills every day.
• A workplace where professionalism, teamwork and high-quality service delivery are valued and encouraged.

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.